“…According to Kotler in Novitasari (2021) said that consumer satisfaction is the level of a person's feelings after comparing the performance of the product he feels with his expectations. In the world of services, two types of consumers are known, namely loyal consumers because they are satisfied with the services they receive and consumers who change services because they hope to find better services, according to (Jones &;Sasser, 1995;Koskela, 2002) in Ismadi (2022). According to Novitasari (2021) in his research, which must always increase Consumer Satisfaction in an effort to create loyal consumers, loyal consumers are those who use or repurchase products/services or the same, only consider the same business and do not seek information about other similar businesses at all.…”