Pengaruh Fasilitas Terhadap Revisit Intention Dengan Kepuasan Tamu Sebagai Variabel Intervening (Studi Kasus: Novotel Jakarta Gajah Mada)
Richard Kurniawan,
Regina Dewi Hanifah
Abstract:Abstract- This research is motivated by 168 complaints from the Trust You website, regarding the facilities at Novotel Jakarta Gajah Mada that affect the level of revisit intention below the target. This study aimed to determine the influence of the independent variable facility on the dependent variable of revisit intention through guest satisfaction as an intervening variable. The type of research used is the descriptive quantitative method. The sampling method in this study used the Purposive Sampling techn… Show more
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