Abstract:The growth of increasingly resulted in intense competition in the business. The insurance industry has grown significantly in recent years. Company need to improve and focus more on customer satisfaction since they deserve the greatest service. This research aims to determine the effect of service facilities and service performance on customers satisfaction of PT ASABRI (Persero) Regional Office of Semarang. The population in this study was all insurance participants of PT ASABRI (Persero) Semarang Branch Offi… Show more
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