Abstract:This study aims to determine the effect of performance evaluation and employee motivation on frontliner service quality at Bank Btn Syariah KCP Setiabudi Medan. This study used a quantitative method with a questionnaire research instrument with multiple regression analysis. The sampling method uses total sampling, with a total population of 40 employees at Bank BTN Syariah Kcp Setiabudi and a total sample of 40 employees at Bank BTN Syariah Kcp Setiabudi. The results showed that the effect of significant perfo… Show more
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