Pengaruh E-Product Knowledge, E-Social Influence, Dan E-Trust Terhadap Keputusan Berdonasi  Di Aplikasi KITABISA.COM

Fitriana, Nanda Della; Hamdan, Hamdan; Imaningsih, Erna Sofriana

doi:10.31937/manajemen.v13i2.2175

Cited by 4 publications

(5 citation statements)

References 5 publications

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“…Based on these results, the more people in the same environment use the Halodoc application, the level of trust in the Halodoc application will also increase because the experience gained by one user can affect the trust of other users. The results of this study are not in line with previous research shows that social influence has a positive effect on e-trust (Della Fitriana et al, 2021;Zhang et al, 2020). Meanwhile, the results of similar research actually show that social influence has no effect on e-trust (Yap & Lim, 2017).…”

Section: Discussioncontrasting

confidence: 99%

Influence Attitude and Behavioral Intention of the Millenial Generation to Adoption of Telemedicine Platforms in Bali in the New Normal Era

Dewanta,

Supriyadinata Gorda,

Darma

et al. 2023

IJSSB

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The pandemic has brought various impacts and changes in people's lives, one of which is the use of digital telemedicine applications. Health is a vital aspect of human life; therefore, telemedicine applications have an important role in facing the changing era. This study attempts to describe the attitudes and behavioral intentions of the millennial generation in adopting telemedicine platforms in the new normal era. The data in this study were collected by distributing questionnaires to 120 respondents, namely the millennial generation in Bali. Data were analyzed using the SEM-PLS analysis technique. The results of this study found that perceived ease of use, social influence, perceived usefulness had a positive and significant effect on behavioral intention, while e-trust had no effect. Perceived ease of use has a positive and significant effect on perceived usefulness. Social influence has a positive and significant effect on E-trust. E-trust is not able to mediate the influence of social influence on behavioral intention. Perceived usefulness is able to positively mediate the effect of perceived ease of use on behavioral intention. This research is expected to provide an overview of consumer behavior towards digital services, as well as an evaluation for digital service providers themselves.

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Section: Discussioncontrasting

confidence: 99%

Influence Attitude and Behavioral Intention of the Millenial Generation to Adoption of Telemedicine Platforms in Bali in the New Normal Era

Dewanta,

Supriyadinata Gorda,

Darma

et al. 2023

IJSSB

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“…In accordance with previous empirical studies, many factors influence customers to intend to repurchase such as risk (Hamdan, et al 2021a), e-trust (Della Fitriana, Hamdan, and Imaningsih 2021), hedonic value (Hamdan & Paijan, 2020), rating review (Hamdan Hamdan and Yuliantini 2021), satisfaction Wydyanto & Hamdan, 2020), product knowledge (Hamdan & Raharja, 2020), and eWOM (Samudro and Hamdan 2021b).…”

Section: Introductionsupporting

confidence: 82%

Online Shopping Behavior Model: Determining the Factors Affecting Repurchase Intention

Nofrialdi

2021

JLPH

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The growth of digital marketing technology is increasingly being used by e-commerce players in offering each particular product or service. The convenience and perceived benefits in the context of online shopping behavior create new competitors that are increasingly innovative and competitive. This phenomenon is important to study and analyze the dominant factors in influencing repurchase intention, because e-commerce players make repurchase intention factor a determining factor in business continuity. The results of the study and analysis of various relevant literature, the researcher proposes a model that can be used as a reference to build an empirical model, namely repurchase intention built by e-risk, e-trust, and rating review.

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“…Intention towards something must have a motive to get it (Anderson et al, 2016), and repurchase intention occurs because consumers have made purchase decisions based on certain website performance references (Fang et al, 2016). Meanwhile (Fitriana et al, 2021) states that the decision to donate through applications is influenced by e-product knowledge, e-social influence, and e-trust. It was confirmed by (Cuong, 2021) that purchase decision has a strong relationship with the repurchase intention.…”

Section: E-shopping Decision and E-repurchase Intentionmentioning

confidence: 99%

“…Trust in a business does not appear instantly but must be built from the start of the business (Moqbel & Bartelt, 2016). Trust is the willingness of consumers to trust and use online shopping sites (Fitriana et al, 2021;Pappas, 2016), and as a planned action (Wardhani & Chen, 2021). Consumer trust is perceived as a consumer's perceived reliability as expected to be reused online (Ponte et al, 2015).…”

Section: E-trust E-shopping Decision and E-repurchase Intentionmentioning

confidence: 99%

The Role of Decisions in Intervening Website Quality, e-Promotion, and e-Trust towards e-Repurchase Intention on e-Commerce

Hamdan¹,

Imaningsih²,

Indrajaya³

et al. 2023

MIX

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Objectives: This study aims to analyze decisions as a mediating factor of website quality, e-promotion, and e-trust on the e-repurchase intention at Shopee online shop. An important occurrence to be studied during the pandemic is the phenomenon of online shopping behavior. Methodology: The analysis method used in this study is a quantitative approach with the PLS-SEM data analysis method because it is predictive and able to produce a model with a good test level. The population of this research are consumers in Jakarta through the selection of purposive sampling. The sample obtained according to the criteria is 262 respondents who are accepted and eligible for testing.Finding: Online shopping decisions affect repurchase intentions while website quality does not but decision acts as a mediator. Promotion does not affect the decision and repurchase intention and decisions do not act as a mediator. Trust affects decisions and repurchase intentions, and decisions can act as mediators, although trust has a stronger influence on repurchase intentions directly. Conclusion: Decisions give the best role in intervening with website quality and repurchase intentions, but directly website quality does not result in the repurchase. Although the decision does not provide the best role as a promotional mediator with direct or indirect repurchase intentions. In contrast, decisions as a trusted mediator ensure the occurrence of very strong repurchase intentions either directly or indirectly. In addition, this model contributes to e-commerce players, information system developers, and managers as a consideration in implementing strategic decision-making. The differences in the findings and shortcomings of this study are gaps that will become an important study in the context of online shopping behavior, especially the study of promotion which is inversely related to trust and research phenomena

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Pengaruh E-Product Knowledge, E-Social Influence, Dan E-Trust Terhadap Keputusan Berdonasi Di Aplikasi KITABISA.COM

Cited by 4 publications

References 5 publications

Influence Attitude and Behavioral Intention of the Millenial Generation to Adoption of Telemedicine Platforms in Bali in the New Normal Era

Influence Attitude and Behavioral Intention of the Millenial Generation to Adoption of Telemedicine Platforms in Bali in the New Normal Era

Online Shopping Behavior Model: Determining the Factors Affecting Repurchase Intention

The Role of Decisions in Intervening Website Quality, e-Promotion, and e-Trust towards e-Repurchase Intention on e-Commerce

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