Penerapan Metode Webqual 4.0 Untuk Pengukuran Kualitas Website BPRS Al Salaam Amal Salman

Abstract

The BPRS Al-Salaam Amal Salman website (Al-Salaam Amal Salman Islamic Development Bank) is a website in the form of various BPRS information. The information submitted must be in accordance with the wishes of the community. The measurement of the quality of information on the BPRS Al-Salaam Amal Salman website aims to measure the quality of information held. By using the webqual method, which is to find out the value of the variables from the dimensions of the BPRS Al-Salaam Amal Salman website. The value obtained from each dimension is the usability value of 126 and entered into the accepted category, the value of the information dimension (information quality) obtained is 123 into the accepted category, the obtaining interaction quality value is 117 in. into the accepted category, and the overall value dimension of the overall quality (overall impression) is 123 into the accepted category. The usability dimension contributes a value of 0.317 with a low level of relationship, the dimension of information quality (information quality) contributes a value of 0.460 with a moderate level of relationship, and the dimension of interaction quality contributes a value of 0.561 with a moderate relationship.