Abstract:The purpose of this study was to determine the factors that influence the satisfaction of Tokopedia customers of PT Lerys Pet and to analyze the obstacles and how to overcome them. Especially with regard to the problems that occurred at PT Lerys Pet, namely customer ratings and opinions which greatly affect the rating on E-Commerce Tokopedia PT Lerys Pet, this negative review can tarnish the store's good name and lose trust. If this happens, it shows customer dissatisfaction with the store. So low sales cause … Show more
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