Abstract:Public services provided by government officials to the public are very many types, one of which is public services in the manufacture of birth certificates. Everyone must have a personal identity in the form of a birth certificate, the document is issued by the Civil Registration and Population Service. Public services provided must be able to run optimally, according to SOP, and satisfy users. This study aims to describe and analyze public services in the creation of birth certificates in the Population and … Show more
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