Peer reference redefined: new uses for undergraduate students

Faix, Allison; Bates, Margaret H.; Hartman, Lisa; Hughes, Jennifer; Schacher, Casey N.; Elliot, Brooke J.; Woods, Alexander D.

doi:10.1108/00907321011020752

Cited by 33 publications

(47 citation statements)

References 13 publications

(17 reference statements)

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“…27 If one were content to stop here, the answer to the question "Can undergraduates provide quality reference?" would be a simple "Yes."…”

Section: Can Undergraduates Provide Quality Reference?mentioning

confidence: 99%

They CAN and They SHOULD: Undergraduates Providing Peer Reference and Instruction

Bodemer

2014

CRL

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Peer learning dynamics have proven powerful in collegiate contexts. These dynamics should be leveraged at the undergraduate level in academic libraries for reference provision and basic information literacy instruction. Drawing on the literature of peer learning, documented examples of peer reference and instruction in academic libraries, and preliminary evidence from current practice at California Polytechnic State University San Luis Obispo, this article provides support from the pedagogical standpoint that undergraduates not only can provide peer reference and instruction, but should. The relevance to other institutions and additional assessment methods for establishing the efficacy of peer instruction are also discussed.

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“…27 If one were content to stop here, the answer to the question "Can undergraduates provide quality reference?" would be a simple "Yes."…”

Section: Can Undergraduates Provide Quality Reference?mentioning

confidence: 99%

They CAN and They SHOULD: Undergraduates Providing Peer Reference and Instruction

Bodemer

2014

CRL

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“…The emphasis on "specially trained" student assistants working alongside librarians or staff was a common theme, which echoes some of the existing literature (Faix et al, 2010). The hours reference desks were staffed also varied, although the majority (26 out of 40) were staffed at least 41 hours a week (figure 2).…”

Section: Think Our Reference Staffing Hours Should Be Reanalyzed Amentioning

confidence: 90%

“…In 2010, at Kimbel Library at Coastal Carolina University, the reference desk moved to a peer reference model, making use of reference student assistants (RSAs) rather than librarians (Faix et al, 2010). Like the decision at UC Merced, this decision came on the heels of "budget cuts, severe time and staffing limitations, and increasing demands for library services" (Faix et al, 2010, p. 90).…”

Section: Literature Reviewmentioning

confidence: 99%

“…What is lacking from these analyses is a comprehensive look at any aspect of reference services in the liberal arts. The research that does exist on liberal arts reference frequently takes the form of case studies at specific libraries (Arndt, 2010;Faix, 2014;Faix et al, 2010) . They were chosen as a sample group because they were easy both to identify as liberal arts colleges and to get in touch with.…”

Section: Literature Reviewmentioning

confidence: 99%

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Reference services in liberal arts libraries

Oxford

2016

newlibs

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This study addresses a gap in the literature regarding reference services at liberal arts institutions. The author conducted a literature review to examine the existing body of research on reference services and distributed a survey to the 80 member libraries of the Oberlin Group in February 2015. The study found that a wide range of reference practices are in place at liberal arts libraries and focused especially on the use of a designated reference desk, which is widespread. However, there is a correlation between higher librarian satisfaction with reference services and the absence of a desk. Comments from respondents are included in the discussion and reflect common themes around reference services. Some limitations of the study include its small sample size and conflicting responses from librarians at the same institution. Nevertheless, this article provides a starting point for further research into liberal arts reference. The factors relating to librarian satisfaction, the themes running through the comments, and the trends discussed in the literature review may be relevant for determining the most effective reference model at any institution.

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“…Since then, many academic libraries have begun migrating to a tiered model of reference service in various combinations offering circulation, reference, and/or computing services (Bugg & Odom, 2009;Dempsey, 2011;Todorinova, Huse, Lewis, & Torrence, 2011). In 2011, on the basis of the peer reference model at Coastal Carolina University's Kimbel Library (Faix et al, 2010), Addlestone Library's Reference Department and Information Technology's Student Computing Support at the College of Charleston integrated research and student computing support services at the Information Desk.…”

Section: Service Deliverymentioning

confidence: 99%

Staffing an Information Desk for Maximum Responsiveness and Effectiveness in Meeting Research and Computing Needs in an Academic Library

Poparad

2015

The Reference Librarian

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Once widely accepted as a librarian-staffed research hub in academic libraries, the reference desk has become a source of wide-ranging debate. Desks have been reconfigured, combined, and in some cases eliminated. In many libraries, the traditional Reference Desk has evolved into the Information Desk to provide immediate answers to preliminary research and computing questions at a visible service point. In its new incarnation, some have questioned the necessity of librarian service at the desk. However, although transaction content has changed over the years, librarians continue to be indispensable at the desk, providing instruction and ensuring consistent, patron-centered service to meet users' immediate needs.

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Peer reference redefined: new uses for undergraduate students

Cited by 33 publications

References 13 publications

They CAN and They SHOULD: Undergraduates Providing Peer Reference and Instruction

They CAN and They SHOULD: Undergraduates Providing Peer Reference and Instruction

Reference services in liberal arts libraries

Staffing an Information Desk for Maximum Responsiveness and Effectiveness in Meeting Research and Computing Needs in an Academic Library

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