“…Results of an early study indicated that “three simple communication skills” (Wissow, Roter, & Wilson, 1994, p. 289) were related to disclosure of mental health or psychosocial issues; the authors identified these as “asking questions about psychosocial issues, making supportive statements, and listening attentively” (Wissow et al, 1994, p. 289). Wissow and colleagues (2003) have also noted the importance of “patient-centeredness,” which is congruent with these three skills and encompasses interpersonal sensitivity, partnership, and medical information giving, while others have reported a strong association between communication and parents’ perceptions of satisfaction and quality of care (Hart, Kelleher, Drotar, & Scholle, 2007).…”