Payment Innovations in Poland: The Role of Payment Services in the Strategies of Commercial Banks

Polasik, Michał; Piotrowski, Dariusz

doi:10.12775/eip.2016.006

Cited by 11 publications

(6 citation statements)

References 30 publications

(12 reference statements)

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“…Non-cash payment innovations offer a number of benefits, including quick transactions and the ability to conduct business anywhere and at any time (Polasik & Piotrowski, 2016). One of them is the use of non-cash payments that can be made via smartphones (Gong et al, 2020;Zhou, 2013).…”

Section: Theoretical Underpinningmentioning

confidence: 99%

The Effects of Non-Cash Transactions on Consumer Satisfaction (A Case Study on Consumers of the Oro-Oro Dowo Market, Malang)

Bakhtiar

Harpowo

Sudibyo

et al. 2021

HBT

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The Internet of think is considered incredibly adaptable in the present digital world, one of which is non-cash payments, making it easier, faster, and decreasing human errors. It is not surprising that the government is now promoting Gerakan Nasional Non-Tunai (GNNT) program by ratifying a new application owned by one of the BUMN subsidiaries to enable payment transactions. The GNNT is now being encouraged in many sectors of Indonesian needs, including traditional markets. The objectives of this study were: 1) identifying the consumer characteristics who uses non-cash payment applications in Oro-Oro Dowo market Malang, and 2) investigating the impact of service quality, product image, and promotion on consumer satisfaction as non-cash payment application users. The research site was in Oro-Oro Dowo market, Malang. It is the first traditional market to employ non-cash payments as a payment option, with the research period beginning in April 2020. This study had 100 participants selected through the distribution of questionnaires. The data analysis employed Partial Least Squares-Structural Equation Modeling. The findings showed that the majority of respondents who use non-cash applications were female consumers (76%), had an average age of 20-25 years (47%), had undergraduate education (46%), worked as private employee (37%), and had an average income of < Rp2.000.000 (37%). The path coefficient test revealed that product image and promotion variables had a significant effect on consumer satisfaction as they had a sig value of > 0.05 while the application service variable had a sig value greater than 0.05, it had a negligible effect on consumer satisfaction.

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Section: Theoretical Underpinningmentioning

confidence: 99%

The Effects of Non-Cash Transactions on Consumer Satisfaction (A Case Study on Consumers of the Oro-Oro Dowo Market, Malang)

Bakhtiar

Harpowo

Sudibyo

et al. 2021

HBT

View full text Add to dashboard Cite

show abstract

“…The first classification is based on political and economic considerations and includes Central and Eastern European countries (plus Cyprus) vs countries that are part of the EU 15 [5]. CEE countries integrated the European Union later and the dynamics of their economies are characterized by a transition process from a centrally planned to the market economy, which influenced the development of the banking sector (Polasik and Piotrowski, 2016). The second classification is based on the particularities of European countries' payment markets.…”

Section: Methodsmentioning

confidence: 99%

Credit card payments: do cultural values matter? Evidence from the European Union

Cornea

2021

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PurposeThis study analyzes how cultural and social values shape specific attitudes toward credit cards and indebtedness and consumption behavior.Design/methodology/approachThe study uses a panel dataset for a selection of European Union countries from 2003 to 2016. The relation between credit card use and social and cultural attitudes is constructed by controlling for past habits in payment behavior and cross-substitution with alternative payment instruments by employing a dynamic panel data analysis based on the system Generalized Method of Moments (GMM) estimator.FindingsThe total value of credit card payments positively correlated with values emphasizing risk-taking attitudes. When analyzing the propensity of using these instruments for larger purchases, the level of trust is the most relevant predictor. However, the results seemed region-specific with some variables correlating consumption behavior with credit card usage depending on the political and the economic background of the country. Moreover, risk-taking attitudes prevail when they are related to the extent to which countries rely on cash as a preferred payment instrument. Also, credit card usage is mainly explained by past habits and the economic context.Originality/valueThe model expands on previous credit card transaction research by including an additional set of cultural values able to account for the complex nature of payment instruments and their effects on indebtedness and consumption behavior.

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“…Similarly, innovation is indisputably another reason for banks investment in technology. It would also help banks tailor better products and services to the delight of customers (Polasik & Piotrowski, 2016).…”

Section: Sustainable Bank Services Innovationmentioning

confidence: 99%

The Concept of Sustainability and Innovation in Banking

Ibrahim¹,

Abdul‐Talib²,

Jedin³

2019

The European Proceedings of Social and Behavioural Sciences

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Payment Innovations in Poland: The Role of Payment Services in the Strategies of Commercial Banks

Cited by 11 publications

References 30 publications

The Effects of Non-Cash Transactions on Consumer Satisfaction (A Case Study on Consumers of the Oro-Oro Dowo Market, Malang)

The Effects of Non-Cash Transactions on Consumer Satisfaction (A Case Study on Consumers of the Oro-Oro Dowo Market, Malang)

Credit card payments: do cultural values matter? Evidence from the European Union

The Concept of Sustainability and Innovation in Banking

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