Pay for Performance: Are Hospitals Becoming More Efficient in Improving Their Patient Experience?

Comparison of bronchodilator administration with vibrating mesh nebulizer and standard jet nebulizer in the emergency department

“…Another important factor affecting hospital reimbursement is the CMS pay-for-performance system that either provides a financial reward or penalty based on patient experience [18,19]. Although we did not measure patient satisfaction, getting more rapid treatment in the ED may result in a better patient experience.…”

Racial, Ethnic, and Gender Equity in Veteran Satisfaction with Health Care in the Veterans Affairs Health Care System

“…3,4 Measures of patient satisfaction are used to grade the effectiveness of medical providers and health care systems, 5 and are increasingly linked to provider and hospital payments. 6 As the largest integrated health care system in the United States (US), the Veterans Health Administration (VA) systematically tracks patient satisfaction through the national Survey of Health care Experiences of Patients (SHEP), 7,8 and is committed to operating a Bhealth care network that anticipates and meets the needs of enrolled Veterans, in general … and the most vulnerable Veterans, in particular.^9 While satisfaction ratings assess the extent to which patients are happy with care, measures of health care experiences assess how frequently positive interactions with care occur (e.g., how often providers listen carefully). 10,11 Measures of health care experiences are less subjective measures of health care quality.…”

Transforming Care to Evidence‐Based Practice With Scripted Messages: An Improvement Project for Pain Management in Outpatient Surgical Patients

“…Scripting has been used as a strategy to increase the patient satisfaction scores but again, strong evidence is lacking (McEwen & Dumpel, ). Stanowski, Simpson, and White () demonstrated that the initiatives necessary to improve patient satisfaction are costly and may sabotage another triple aim goal: reducing healthcare cost. The use of a standardized script may help decrease variations in pain management education and increase patient satisfaction related to pain management with minimal cost to the healthcare system (Bloomfield, ).…”