Patronage Factors and Consumer Satisfaction with Sources of Prescription Purchases

Smith, Harry A.; Coons, Stephen Joel

doi:10.3109/j058v04n03_06

Cited by 24 publications

(4 citation statements)

References 3 publications

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“…In a 1990 study of factors that influence patronage in pharmacies, prompt and helpful service was more important than a friendly and reliable pharmacist. 18 This finding was consistent regardless of the type of pharmacy. It appears that a generalized question about satisfaction with service does not necessarily bias the responses for pharmacies with staff members other than pharmacists.…”

Section: Study Sitesmentioning

confidence: 56%

Patient satisfaction with pharmaceutical services at independent and chain pharmacies

Briesacher

Corey

1997

American Journal of Health-System Pharmacy

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Section: Study Sitesmentioning

confidence: 56%

Patient satisfaction with pharmaceutical services at independent and chain pharmacies

Briesacher

Corey

1997

American Journal of Health-System Pharmacy

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“…It is not clear why men reported being less informed; the patronage motives of women and men may be an area for further study, since some research has suggested that, with respect to satisfaction, women rated professional services as more important than men. 30 As well, this may be an opportunity for pharmacies and pharmacists to better target the male demographic.…”

Section: Discussionmentioning

confidence: 99%

Public Opinion of Pharmacists and Pharmacist Prescribing

Perepelkin

2011

Can Pharm J

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Background:Pharmacists generally enjoy a high ranking when members of the general public are asked to rate the most trusted professions. While it is a good thing that the pharmacy profession appears to be trustworthy, it is not clear whether the public fully appreciates what pharmacists can do. Methods: A telephone survey in the province of Saskatchewan was conducted between February 25 and March 2, 2010. The questionnaire consisted of 43 items. Results: A total of 1283 people were contacted; 403 (31.4%) agreed to participate. A majority of respondents were female (253, 62.8%). Twothirds (262, 65%) felt they were a "customer" when visiting a pharmacy; only 14.9% (60) felt they were a "patient." There was some limited 86C P J / R P C • M A R C H / A P R I L 2 0 1 1 • V O L 1 4 4 , N O 2

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“…Drive‐thru pharmacy service represents a current trend in retail pharmacy to promote faster dispensing of medications, thus enhancing convenience by customers and improving patient satisfaction . Convenience is an important determinant for customers when selecting their community pharmacy . However, faster dispensing doesn't always mean better, safer, or higher quality patient care.…”

Section: Introductionmentioning

confidence: 99%

Pharmacy drive-thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this service

Hammour

Farha

Rizik

et al. 2018

Journal of Pharmaceutical Health Services Research

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Objectives In Jordan, drive‐thru pharmacy service has recently been introduced representing a new trend in community pharmacy services. This study aimed to evaluate pharmacy customers' awareness and perceptions towards the drive‐thru service to unveil important information regarding such service. Methods A Self‐administered questionnaire was used in this cross‐sectional study which was conducted in Amman‐Jordan between April and August 2017. A Self‐administered questionnaire was used to evaluate pharmacy customers' awareness and perceptions towards pharmacy drive‐thru services. Factors affecting customers' use of this service was also investigated. Key findings A total of 789 pharmacy customers participated in the current study. Mean age of study participants was 27.7 years (SD = 10.6) and half of them were men (n = 397, 50.4%). Although 26.8% (n = 212) of the customers knew that the drive‐thru pharmacy service was newly implemented in Jordanian pharmacies, only 10.9% (n = 86) reported to have used this service. Customers (59.1%) expressed their support for the introduction of this service to pharmacy practice in the country. Certain factors affected customers' use of the drive‐thru pharmacy service positively, including male gender, Jordanian nationality, non‐single marital status and having children (P‐value <0.05). Conclusions This study demonstrated positive customer awareness and perceptions towards the drive‐thru pharmacy service. Busy customers seem to use this service more (men being married and having children). Hence, this service seems to be most beneficial to a certain type of customers. However, concerns about poor communication between the pharmacist and the patient represented the main disadvantage of the drive‐thru service.

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Patronage Factors and Consumer Satisfaction with Sources of Prescription Purchases

Cited by 24 publications

References 3 publications

Patient satisfaction with pharmaceutical services at independent and chain pharmacies

Patient satisfaction with pharmaceutical services at independent and chain pharmacies

Public Opinion of Pharmacists and Pharmacist Prescribing

Pharmacy drive-thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this service

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