Patronage Factors and Consumer Satisfaction with Sources of Prescription Purchases

Smith, Harry A.

doi:10.1300/j058v04n03_06

Cited by 11 publications

(6 citation statements)

References 8 publications

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“…It is not clear why men reported being less informed; the patronage motives of women and men may be an area for further study, since some research has suggested that, with respect to satisfaction, women rated professional services as more important than men. 30 As well, this may be an opportunity for pharmacies and pharmacists to better target the male demographic.…”

Section: Discussionmentioning

confidence: 99%

Public Opinion of Pharmacists and Pharmacist Prescribing

Perepelkin

2011

Can Pharm J

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Background:Pharmacists generally enjoy a high ranking when members of the general public are asked to rate the most trusted professions. While it is a good thing that the pharmacy profession appears to be trustworthy, it is not clear whether the public fully appreciates what pharmacists can do. Methods: A telephone survey in the province of Saskatchewan was conducted between February 25 and March 2, 2010. The questionnaire consisted of 43 items. Results: A total of 1283 people were contacted; 403 (31.4%) agreed to participate. A majority of respondents were female (253, 62.8%). Twothirds (262, 65%) felt they were a "customer" when visiting a pharmacy; only 14.9% (60) felt they were a "patient." There was some limited 86C P J / R P C • M A R C H / A P R I L 2 0 1 1 • V O L 1 4 4 , N O 2

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Section: Discussionmentioning

confidence: 99%

Public Opinion of Pharmacists and Pharmacist Prescribing

Perepelkin

2011

Can Pharm J

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“…Drive-thru services restricts the opportunity for interaction with the pharmacist because the pharmacist isn't able to offer any level of interaction while meeting speed targets 512 (64. 8) are needed to investigate the effect of age and other factors on the use of drive-thru services in Jordan.…”

Section: (570)mentioning

confidence: 99%

“…Drive‐thru pharmacy service represents a current trend in retail pharmacy to promote faster dispensing of medications, thus enhancing convenience by customers and improving patient satisfaction . Convenience is an important determinant for customers when selecting their community pharmacy . However, faster dispensing doesn't always mean better, safer, or higher quality patient care.…”

Section: Introductionmentioning

confidence: 99%

“…[7] Convenience is an important determinant for customers when selecting their community pharmacy. [8,9] However, faster dispensing doesn't always mean better, safer, or higher quality patient care. This raises a number of concerns involving this service, including the ability of pharmacists to provide an acceptable level of care at the drive-thru window as they would at the store.…”

Section: Introductionmentioning

confidence: 99%

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Pharmacy drive-thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this service

Hammour

Farha

Rizik

et al. 2018

Journal of Pharmaceutical Health Services Research

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Objectives In Jordan, drive‐thru pharmacy service has recently been introduced representing a new trend in community pharmacy services. This study aimed to evaluate pharmacy customers' awareness and perceptions towards the drive‐thru service to unveil important information regarding such service. Methods A Self‐administered questionnaire was used in this cross‐sectional study which was conducted in Amman‐Jordan between April and August 2017. A Self‐administered questionnaire was used to evaluate pharmacy customers' awareness and perceptions towards pharmacy drive‐thru services. Factors affecting customers' use of this service was also investigated. Key findings A total of 789 pharmacy customers participated in the current study. Mean age of study participants was 27.7 years (SD = 10.6) and half of them were men (n = 397, 50.4%). Although 26.8% (n = 212) of the customers knew that the drive‐thru pharmacy service was newly implemented in Jordanian pharmacies, only 10.9% (n = 86) reported to have used this service. Customers (59.1%) expressed their support for the introduction of this service to pharmacy practice in the country. Certain factors affected customers' use of the drive‐thru pharmacy service positively, including male gender, Jordanian nationality, non‐single marital status and having children (P‐value <0.05). Conclusions This study demonstrated positive customer awareness and perceptions towards the drive‐thru pharmacy service. Busy customers seem to use this service more (men being married and having children). Hence, this service seems to be most beneficial to a certain type of customers. However, concerns about poor communication between the pharmacist and the patient represented the main disadvantage of the drive‐thru service.

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“…Ranelli and Coward (1996) report that smaller communities give pharmacists more visibility than they have in larger settings. Yet independent retail pharmacies in rural areas appear to be in jeopardy as their numbers decline, competition grows from mail order and chain outlets, restrictive reimbursements expand, and fewer young pharmacists are available for this type of practice (Gangeness, 1997;Smith, et al, 1990). Managed care is a factor as well in that demands for deep discounts limit the ability of small, independent pharmacies, which lack the financial resources of larger chains, to earn a reasonable profit (MacPherson, 1996).…”

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confidence: 99%

Consumer and Provider Evaluation of Rural Pharmacy Services

Straub¹,

Straub²

1999

The Journal of Rural Health

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This paper compares consumer and provider perceptions regarding access to pharmacy services in rural Illinois, given a decrease in the number of pharmacies. Consumer data are from the Illinois Rural Life Panel in which more than 1,800 respondents answered questions about availability and use of pharmacy services and about insurance coverage and cost. A survey of all licensed retail pharmacies in 74 rural Illinois counties and in seven non-rural counties provided pharmacy background information and was the source of data on changes in profitability and payment sources. The data provided insight on factors that affect access. Descriptive statistics were used to analyze data from both groups to compare perceptions about access. The objective was to evaluate current access to pharmacy services and implications for future access from the perspective of consumers and pharmacists. Results from rural consumers show access is currently good; 77 percent have a local pharmacy, and 64 percent prefer this source. Future access is of more concern. Pharmacy survey results show 81.5 percent of rural pharmacies are experiencing declining profits from drug sales. Restricted reimbursements from third-party payers, demands of managed care and expanded competition are seen as threats to retention of local pharmacies and continued good access. An important finding, especially given survey evidence of increased managed care penetration, is the difference in views of pharmacists and consumers regarding the effects of managed care on access. Pharmacy survey data also revealed differences between rural and non-rural pharmacies.

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Patronage Factors and Consumer Satisfaction with Sources of Prescription Purchases

Cited by 11 publications

References 8 publications

Public Opinion of Pharmacists and Pharmacist Prescribing

Public Opinion of Pharmacists and Pharmacist Prescribing

Pharmacy drive-thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this service

Consumer and Provider Evaluation of Rural Pharmacy Services

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