Patron Contact Training: A Workshop for Personnel Who Meet the Public

Abstract

This article is intended to provide counselors with a format for designing and running workshops to train personnel employed in positions of high customer contact.

Law Enforcement Officers: The Consequences of Exposure to Violence

“…Appreciating that the intensity of the violence may vary with the type of situation will help counselors design interventions appropriate to the needs of the situation. For example, in their work with librarians, Anderson et al (1983) suggested one type of approach to be used with angry patrons and a different approach to be used with patrons who are under the influence of drugs or alcohol.…”

“…Even librarians, who work in a seemingly calm atmosphere, may have to deal with patrons who are angry or on drugs (Anderson, Rogers, & Bauer, 1983).…”