Patron Approaches to Serials: A User Study

Golden, Gary A.; Golden, Susan U.; Lenzini, Rebecca T.

doi:10.5860/crl_43_01_22

Cited by 7 publications

(8 citation statements)

References 2 publications

(1 reference statement)

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“…Some variables were chosen from previous research, e.g., class rank, frequency of library use, and amount of instruction in library use. 21 Though previous findings are not clearcut, it was expected that higher class rank, more frequent use of libraries, and more intensive bibliographic instruction might relate positively to success in finding citations.…”

Section: Methodsmentioning

confidence: 69%

“…Only a small body of literature seemed even peripherally relevant. Works by Adalian, Rockman, and Rodie, 12 Golden, Golden, and Lenzini, 13 Melin, 14 Accessibility: Failure in Retrieving Periodicals"18 served as a major departure point. Her study was designed to determine ''how many patrons failed to locate periodical issues for titles to which the library subscribed" and "what part of the failure was solely the library's responsibility ... and what part was due to user errors."…”

Section: Researchmentioning

confidence: 99%

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Evaluation of the Public Service Functions of Serial File Systems

Hanson¹,

Serebnick²

1986

CRL

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This study presents a methodology for describing, analyzing, and evaluating the public service functions of serial file syste111:?, with emphasis on evaluation. The system in a university departmental n many library settings, a serials known-item search requires a patron to consult a complex network of bibliographic and holdings records reflecting a unique compilation of cataloging codes, holdings statement standards, and in-house technical services policies and practices. This record network is organized into a cluster of separate and often single-purpose files that include information on current issue receipts, bound volume holdings, and claims, bindery, and other processing activities. The patron can access some files directly, while others are consulted by library staff on behalf of the patron. In most libraries, this serial file system includes the union catalog, shelflist, serials checkin files, a variety of in-process records and, in many cases, a separate list of serials holdings.The investigators who undertook the project described in this paper were interested in exploring the overall question of how the public service functions of such systems can be defined, described, and evaluated. This process begins with a library delineating what patron-oriented functions it has assigned its serial file system, specifically or by default, and then proceeds to a description of the system and, finally, to an evaluation of how well the system fulfills its public service responsibilities. The current study focuses most specifically on the evaluative facet of this process. The intent is to suggest a useful approach toward the evaluation of current systems, either to improve their effiElizabeth Hanson is associate librarian, Indiana University Libraries, and Judith Serebnick is associate professor,

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Section: Methodsmentioning

confidence: 69%

Section: Researchmentioning

confidence: 99%

Evaluation of the Public Service Functions of Serial File Systems

Hanson¹,

Serebnick²

1986

CRL

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“…19 From this evidence it can be seen why citation counts tend to correlate more strongly with faculty and research use than with use by other members of the academic community. In his recent monograph, Paul Metz notes a certain similarity between citation data and monograph usage by graduate students and faculty.…”

Section: A Proposed Methods 33mentioning

confidence: 97%

A Proposed Method for Eliminating Titles from Periodical Subscription Lists

Broadus¹

1985

CRL

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Among the criteria to consider are (1) cost of the journal, record keeping, claiming, storage, and binding; (2) convenience of obtaining elsewhere; (3) availability in another format, such as microform; (4) coverage of the title by indexes, abstracting services, and bibliographic databases; (5) language; (6) relevance to local needs; (7) number of useful articles published per year or per dollar; (8) amount of use received; and (9) ranking by library users.

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“…In examining the unsuccessful searches (19.4 percent}, four possible reasons emerged: (1) the library did not own the periodical; (2) user error, in which the patron had an entry that was listed on the PSL but had failed to find it; (3) user error in writing the citation; and (4) PSL error, in which the needed material was owned by the library, but was either not listed on the PSL or was listed incorrectly.…”

Section: Failed Psl Searchesmentioning

confidence: 99%

“…2 (3) those that focus on the bibliographic retrieval skills of the users and their corresponding success and failure rates; 3 and (4) those that describe "user frustrations'' in accessibility and retrievability. 4 Using these studies as background information, the California Polytechnic State University Library, San Luis Obispo, decided to construct its own.periodical usage study.…”

mentioning

confidence: 99%