Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
Nurliati S. Handini,
Ferdi Antonio
Abstract:Background: Plastic surgery services need adjustment from a patient experience perspective. However, its association with outcome quality was rarely studied. Postoperative appearance can play the role in predicting the clinic recommendations likelihood.Aim: This study is aimed to analyse recommendation likelihood (LRC) to the clinic, incorporating postoperative patient consciousness of appearance (PCA) as a mediator.Setting: Postoperative patient from two plastic surgery clinics in Jakarta, the Capital of Indo… Show more
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