Patients` Satisfaction With Laboratory Services at Selected Medical-Diagnostic Laboratories in Varna

Georgieva, Emilia; Tsankova, Gabriela; Kaludova, Violina; Ermenlieva, Neli

doi:10.5272/jimab.2014202.500

Cited by 6 publications

(3 citation statements)

References 1 publication

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“…Most clinical laboratories in the USA are required to assess their customers’ satisfaction in order to maintain their accreditations. 2 …”

Section: Introductionmentioning

confidence: 99%

Patient satisfaction with clinical laboratory services at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia

Abera¹,

Abota²,

Legese³

et al. 2017

PPA

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BackgroundMonitoring patient satisfaction is an important and useful quality improvement tool for clinical laboratories in particular and health care organizations in general. Thus, this study aimed to assess patient satisfaction toward clinical laboratory services at Tikur Anbessa Specialized Hospital (TASH), Addis Ababa, Ethiopia.MethodsA hospital-based cross-sectional study was conducted and a convenient sampling technique was applied to recruit study participants. A total of 210 patients who had received laboratory services were included. A self-administered predesigned, pretested, structured questionnaire was used, and data were collected through face-to-face interviews. A 5-point Likert scale with 1 and 5 indicating the lowest and highest levels of satisfaction, respectively, was used and their weighted average was used to categorize the satisfaction level of the patients. Chi square test was used (taking P≤0.05 as the statistically significant level) to find out if any association existed between the level of satisfaction and different attributes. Data were analyzed using SPSS version 20.ResultsThe overall level of patient satisfaction toward clinical laboratory services in this study was 59.7% with a response rate of 210 (100%). The Likert scale results of patient satisfaction of the laboratory services revealed that the mean rating values ranged from 3.05 (±1.12) to 4.12 (±1.08) out of a possible 5. Among the different indicators, patients were highly satisfied with the cleanliness of facility (82%), maintenance of privacy and confidentiality (83.2%), and the cost of the laboratory service (86.5%), while they were dissatisfied with the location of the laboratory (56%), latrine accessibility and availability (58.4%), and latrine cleanness and comfort (63.8%).ConclusionThe whole availability of requested tests, availability of place in blood drawing room to put personal things, and waiting time for specimen collection were found to have a statistically significant association with the overall satisfaction of patients toward clinical laboratory services. Therefore, these could be the possible determinants among others that account for the dissatisfaction of patients with clinical laboratory services.

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“…Most clinical laboratories in the USA are required to assess their customers’ satisfaction in order to maintain their accreditations. 2 …”

Section: Introductionmentioning

confidence: 99%

Patient satisfaction with clinical laboratory services at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia

Abera¹,

Abota²,

Legese³

et al. 2017

PPA

View full text Add to dashboard Cite

show abstract

“…On the other hand, mismatch between patient expectation and the service they received leads dissatisfaction. Patient satisfaction towards clinical laboratory service is influenced by the quality of service and professionalism of the staff, provision of adequate information to collect specimen and when and how to receive laboratory results, waiting time to receive laboratory results, availability of ordered laboratory tests, cleanness of the laboratory room, location of laboratory room, availability and accessibility of latrine [4][5][6][7][8][9].…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction with Clinical Laboratory Services and Associated Factors among Adult Patients Attending Outpatient Departments at Debre Markos Referral Hospital, Northwest Ethiopia

Alelign

Belay

2019

Preprint

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Objectives : There is limited evidence on patient satisfaction with clinical laboratory services in Northwest Ethiopia. This study aimed to assess patient satisfaction with clinical laboratory services and associated factors among adult patients attending outpatient departments at Debre Markos hospital, Northwest Ethiopia. Cross-sectional study was conducted among 391 patients from April 09-16, 2019 using interviewer-administered questionnaire. Systematic random sampling technique was used. Data were entered into Epi-Data software version 4.2, and analyzed using SPSS 23. Binary logistic regression analysis was employed. Variables having p-value < 0.05 were considered as statistically significant. Results: Overall level of patient satisfaction towards clinical laboratory services was 48.3%. Patients with no occasion of missing laboratory results [AOR: 2.10; 95% CI (1.13, 3.83)], had diplomas and above educational level [AOR: 0.38; 95% CI (0.15, 0.96)], and who reported no place in the laboratory to put personal things [AOR: 0.37; 95% CI (0.21, 0.54)] were significant factors. Hospital administration and laboratory department in Debre Markos hospital should strengthen their effort to improve patient satisfaction focusing on educational status of patients, missing laboratory results, and the availability of places to put personal things in the blood drawing room. Key words: Debre Markos hospital; Patient satisfaction; Laboratory services

show abstract

“…On the other hand, mismatch between patient expectation and the service they received leads dissatisfaction. Patient satisfaction towards clinical laboratory service is influenced by the quality of service and professionalism of the staff, provision of adequate information to collect specimen and when & how to receive laboratory results, waiting time to receive laboratory results, availability of ordered laboratory tests, cleanness of the laboratory room, location of laboratory room, availability and accessibility of latrine [4][5][6][7][8][9].…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction with Clinical Laboratory Services and Associated Factors among Adult Patients attending Outpatient Departments at Debre Markos Referral Hospital, Northwest Ethiopia

Alelign

Belay

2019

Preprint

View full text Add to dashboard Cite

Objectives: There is limited evidence on patient satisfaction with clinical laboratory services in Northwest Ethiopia. This study aimed to assess patient satisfaction with clinical laboratory services and associated factors among adult patients attending outpatient department at Debre Markos hospital, Northwest Ethiopia. Cross-sectional study was conducted among 391 patients from April 09-16, 2019 using interviewer-administered questionnaire. Systematic random sampling technique was used. Data were entered into Epi-Data 3.1, and analyzed using SPSS 20. Binary logistic regression analysis was employed. Variables having p-value < 0.05 were considered as statistically significant. Results: Overall level of patient satisfaction towards clinical laboratory services was 48.3%. Patients with no occasion of missing laboratory results [AOR: 2.10; 95% CI (1.13, 3.83)], had diplomas and above educational level [AOR: 0.38; 95% CI (0.15, 0.96)], and who reported no place in the laboratory to put personal things [AOR: 0.37; 95% CI (0.21, 0.54)] were significantly associated with patient satisfaction. Hospital administration and laboratory department in Debre Markos hospital should strengthen their effort to improve patient satisfaction focusing on educated patients, missing laboratory results, and the availability of places to put personal things in the blood drawing room. Key words: Debre Markos hospital; Patient satisfaction; Laboratory services

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Patients` Satisfaction With Laboratory Services at Selected Medical-Diagnostic Laboratories in Varna

Cited by 6 publications

References 1 publication

Patient satisfaction with clinical laboratory services at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia

Patient satisfaction with clinical laboratory services at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia

Patient Satisfaction with Clinical Laboratory Services and Associated Factors among Adult Patients Attending Outpatient Departments at Debre Markos Referral Hospital, Northwest Ethiopia

Patient Satisfaction with Clinical Laboratory Services and Associated Factors among Adult Patients attending Outpatient Departments at Debre Markos Referral Hospital, Northwest Ethiopia

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