Patients' satisfaction with community treatment: a pilot cross‐sectional survey adopting multiple perspectives

Abstract

Community treatment (CT) teams in Switzerland provide care to patients who are unable to use regular child and adolescent mental health services (i.e. inpatient and outpatients facilities). No study has considered patients' self-rated satisfaction alongside with staff members' perspectives on patient satisfaction. Thus, adopting a cross-sectional survey design, we collected patients' satisfaction using the Client Satisfaction Questionnaire (CSQ-8), rated by multiple informants (patients, foster carers in foster homes and professional caregivers from CT teams). Professional caregivers assessed clinical outcomes using the Health of the Nation Outcome Scale for Children and Adolescents. The results indicated that all informants were satisfied with the community treatment teams. The satisfaction scores were not correlated across informants; however, the alleviation of emotional symptoms was correlated with patients' satisfaction. This study indicated that the use of a combined approach including the views of service users and professionals gives important complementary information. Finally, in our sample, lower emotional symptoms were linked to enhanced patient satisfaction. This study demonstrated the importance of considering multiple perspectives to obtain the most accurate picture of patients' satisfaction. Second, focusing on the reduction of emotional symptoms might lead to a higher degree of patients' satisfaction.

Satisfaction with health and community services among homeless and formerly homeless individuals in Quebec, Canada

“…Positive associations between user satisfaction and quality of healthcare have been identified (Chatterjee, Tsai, & Jha, 2015). Regarding users with mental health (MH) conditions, high satisfaction with services was associated with improved treatment adherence, health status and cooperation between patients and healthcare providers (Urben et al, 2015). Regarding MH services more specifically, user satisfaction ensured more adequate and appropriate service use, contributing to symptom reduction and other positive self-reported outcomes (Boden & Moos, 2013;Burnett-Zeigler, Zivin, Ilgen, Islam, & Bohnert, 2011;Hepner et al, 2014).…”

Change in Housing Status among Homeless and Formerly Homeless Individuals in Quebec, Canada: A Profile Study

“…Moreover, Group 3 was the only group where most participants reported having a case manager (a perquisite in HF) and/or a family doctor, which facilitates health service use according to previous studies [ 58 , 59 ]. However, multiple health problems may lead to greater service dissatisfaction when services lack continuity or quality of care [ 60 , 61 ].…”

Improved patient-reported outcomes after interprofessional training in mental health: a nonrandomized intervention study

“…The patients' satisfaction was assessed using the 8-item version of the Client Satisfaction Questionnaire (CSQ-8). The questionnaire has been validated in a Danish population [30], and is widely used to measure satisfaction related to care [10]. Items are scored on a Likert scale from 1 to 4, with descriptors for each response point.…”

“…According to the literature, teams generate better patient-outcomes [2,8], stimulate communication and partnership among professionals and patients [1,9]. Improved patient satisfaction, an increasingly important and commonly used indicator for measuring the quality of care [10,11], is also reported [8,12].…”