Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Almomani, Reham Zuhier Qasim; Al-Ghdabi, Ruba Risheed; Banyhamdan, Khaled

doi:10.5267/j.msl.2019.12.038

Cited by 19 publications

(11 citation statements)

References 34 publications

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“…The results of the study [10] said that there was a significant relationship between service quality and patient satisfaction. The results of the study [11] said that there was a significant relationship between service quality and patient satisfaction.…”

Section: Introductionmentioning

confidence: 89%

The relationship of the quality of health services tangible dimensions with patient satisfaction in the health services of the Lepo-Lepo Health Center Kendari City, Indonesia

Suhadi¹,

Yuniar²,

Tawai³

et al. 2022

World J. Adv. Res. Rev.

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Currently, along with advances in the field of science and technology today, the understanding and needs of the community are also increasing in obtaining quality public services and satisfying customers. Public Health Center as health service providers need to synergize with these advances. The purpose of the study was to determine the relationship between the qualities of health services in the tangible dimension with patient satisfaction at the Lepo-Lepo Public Health Center, Kendari City in 2021. This type of research was a survey with a Cross Sectional Study approach. The study population was 448 patients. The research sample was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. The results showed that there was no correlation between tangibles and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City in 2021 with a value of p = 0.75 (p>0.05). Recommendation; Public Health Center should continue to improve professionalism in health services, increase the availability of service infrastructure and patient satisfaction.

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Section: Introductionmentioning

confidence: 89%

The relationship of the quality of health services tangible dimensions with patient satisfaction in the health services of the Lepo-Lepo Health Center Kendari City, Indonesia

Suhadi¹,

Yuniar²,

Tawai³

et al. 2022

World J. Adv. Res. Rev.

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show abstract

“…This is supported by the research of Nostib (2013) which states that in assessing the performance of health service providers there are two elements that need to be considered, namely technical media and interpersonal relationships. This includes explaining and providing information to the patient about his disease and deciding with the patient what to do with him (10).…”

Section: The Effect Of the Quality And Satisfaction Of Mothers Under mentioning

confidence: 99%

The Effect of Service Quality and Maternal Satisfaction of Children Under Five on the Behavior of Mothers Visiting “Posyandu”

Suharto

Santosa

Kasiati

2021

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Background: “Posyandu” is a means for the community to obtain basic health services which includes five main “posyandu” activities, including: maternal and child health, family planning, nutrition, immunization and overcoming diarrhea. In terms of quantity, the development of the number of posyandu is very encouraging, because the ratio of posyandu to village is 3.51 “posyandu”. This study aims to determine the effect of service quality and maternal satisfaction of children under five on the behavior of mothers visiting “posyandu”. Methods: The design of this research was cross sectional. Population was 100 and sample was 80 people. Independent variable were the quality of service and satisfaction and dependent variable was the behavior (frequency) of visiting the “posyandu”. Data analysis was done by: descriptive analysis, and logistic regression. Results: The most of respondents said the quality of service was good as many as 56.3% and a small proportion of respondents said the quality of service was sufficient as much as 8.8%. Most of the respondents said that the level of satisfaction was satisfied as much as 55% and a small proportion of respondents said the level of satisfaction was satisfied as much as 6.3%. Most of the h good behavior was 71.3% and a small proportion of: less than 2.5%. Obtained a significant effect of service quality on the behavior of mothers under five visiting “posyandu” (p-value = 0.005) and there was a significant effect of satisfaction with the behavior of mothers under five visiting “posyandu” (p-value = 0.011). Conclusion: the quality of service and satisfaction of mothers under five have an effect on the behavior of mothers visiting “posyandu”. Keywords: quality; satisfaction; behavior; “posyandu”

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“…Previously, hospitals were evaluating health care services provided to patients based on the opinions of medical, administrative and technical staff. Nowadays, this point of view has been shifted to be based on the opinions of services beneficiaries [4].…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Application and Validation of a Model for Measuring the Perceived Quality of Health Services in Medical Tourism

González¹

2021

JQHE

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Medical tourism destinations do not have solid data to identify the quality of health services, for this reason, this research aims to validate the Servperf Model instrument in the context of medical tourism health services and make this a verifiable and valid tool to measure the perceptions of the service received, that serves as an alternative to generating information and allowing companies to be more competitive and to increase the inflow of tourism. We analyzed the variables of tangibility, reliability, responsibility, safety and empathy, to identify which affect the perception of quality, through factor analysis it was possible to determine if there is a correlation between the variables that affect the perception of quality of service and which variables are the most representative in the medical tourism environment. The results of the factorial analysis through the principal components extraction method, allowed determining if there is a correlation between the variables that affect the perception of service quality and that the variables of reliability and empathy are the most representative in the medical tourism environment. The effects that can be observed not addressing these problems are client decrease, reduction in perceived quality and a decrease in the recommendation rate.

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Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Cited by 19 publications

References 34 publications

The relationship of the quality of health services tangible dimensions with patient satisfaction in the health services of the Lepo-Lepo Health Center Kendari City, Indonesia

The relationship of the quality of health services tangible dimensions with patient satisfaction in the health services of the Lepo-Lepo Health Center Kendari City, Indonesia

The Effect of Service Quality and Maternal Satisfaction of Children Under Five on the Behavior of Mothers Visiting “Posyandu”

Application and Validation of a Model for Measuring the Perceived Quality of Health Services in Medical Tourism

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