Patients' satisfaction and quality of care in psychiatric out-patient settings

Awara, Mahmoud A.; Fasey, Christopher

doi:10.1080/09638230701879219

Cited by 13 publications

(19 citation statements)

References 11 publications

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“…Together with the observation that mental health was better among patients gainfully employed, this result may be indicative of a connection between mental health and socio‐economic factors. In addition, having a job and being able to maintain it is self‐fulfilling and provides coping strategies to deal with mental health problems (Awaera & Fasey 2008).…”

Section: Discussionmentioning

confidence: 99%

The patient's view of quality in psychiatric outpatient care

Lundqvist

Ahlström

Wilde‐Larsson

et al. 2012

Psychiatric Ment Health Nurs

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The influence of demographic characteristics on patients' ratings of the quality of psychiatric outpatient care has been given little attention in research. The aim of the present study is to elucidate the quality of psychiatric care among outpatients and investigate demographic and clinical factors associated with the way in which this quality is perceived. A sample of 1340 outpatients from 15 general adult psychiatric clinics in Sweden completed the quality in psychiatric care-out-patient (QPC-OP), with a response rate of 71%. The patients' highest ratings were for Encounter; the lowest were for discharge. Most notably, quality of care was rated higher by women, older people, those with a partner, those with a lower educational level and those who were gainfully employed. In regard to visits to the clinic, higher quality of care was associated with shorter waiting time, better information and fewer professions encounters. Older people and those gainfully employed reported better mental health. Thus the QPC-OP was associated with both demographic and clinical factors. In particular, 'wanting to come back to the clinic' was the single strongest predictor of quality.

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Section: Discussionmentioning

confidence: 99%

The patient's view of quality in psychiatric outpatient care

Lundqvist

Ahlström

Wilde‐Larsson

et al. 2012

Psychiatric Ment Health Nurs

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“…The mean age of the participants was 40 years (standard deviation: ±14), and 377 were men (28%), corresponding to the representative sex distribution at Swedish psychiatric outpatient clinics (The National Board of Health and Welfare 2008; 2010) and in international outpatient studies (cf. Awaera & Fasey 2008; Sheeran 2003). The age distribution corresponding to both Swedish (cf.…”

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…Measurement of the patients' assessments of the quality of care has become an important component of outpatient psychiatric care evaluations (Sandlund & Hansson 1999). Studies have shown that patients generally rate the care highly (Awaera & Fasey 2008;Berghofer et al 2001; Kuosmanen et al 2006;Siponen & Välimäki 2003), especially when it comes to the patient-staff relationship (Berghofer et al 2001;Schröder et al 2010). However, lower ratings are also present, particularly in areas concerning choice of treatment, lawyer support (Moutoussis et al 2000), and the supply of information (Kuosmanen et al 2006).…”

Section: Introductionmentioning

confidence: 99%

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Psychometric properties of the Quality in Psychiatric Care - Outpatient (QPC-OP) instrument

Schröder

Ahlström

Wilde‐Larsson

et al. 2011

International Journal of Mental Health Nursing

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The purpose of the present study was to test the psychometric properties and dimensionality of the Quality in Psychiatric Care - Outpatient (QPC-OP) instrument, in order to determine whether the model of QPC that is applicable to the inpatient clinic is also applicable to the outpatient clinic, and to briefly describe the patients' perceptions of quality of psychiatric outpatient care. A sample of 1340 outpatients from 15 general adult psychiatric clinics in Sweden participated in the study. A confirmatory factor analysis revealed that the QPC-OP consists of eight dimensions, and has a factor structure largely corresponding to that of the QCP - Inpatient instrument. The internal consistency of the factors was generally acceptable, except in the case of two, where there were not enough items. Thus, the QPC-OP shows adequate psychometric properties. The patients' ratings of quality of care were generally high; the highest rating was for 'encounter' and the lowest for 'discharge'. The quality of discharge was rated as the lowest among the eight dimensions in 14 of the participating outpatient clinics. Thus, this dimension would seem to indicate an important area for improvement. The QPC-OP includes important aspects of patients' assessments of quality of care, and offers a simple and inexpensive way to evaluate psychiatric outpatient care.

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“…2001, Graham et al . 2005, Awara & Fasey 2008, Boardman et al . 2008), dementia services (Boston et al .…”

Section: Contextual Backgroundmentioning

confidence: 99%

Service user involvement in nurse education: perceptions of mental health nursing students

Donnell¹,

Gormley²

2012

Psychiatric Ment Health Nurs

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Increasingly providers of mental health nurse education are required to demonstrate user involvement in all aspects of these programmes including student selection, programme design and student assessment. There has been limited analysis of how nursing students perceive user involvement in nurse education programmes. The aim of this study has been to explore mental health nursing student's perceptions of involving users in all aspects of pre-registration mental health nursing programme. Researchers completed a number of focus group interviews with 12 ex-mental health nursing students who had been recruited by purposeful sampling. Each focus group interview was recorded and analysed using a series of data reduction, data display and verification methods. The study confirms many of the findings reported in earlier user participation in education studies. Three main themes related to user involvement have been identified: the protection of users, enhanced student learning and the added value benefits associated with user involvement.

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Patients' satisfaction and quality of care in psychiatric out-patient settings

Cited by 13 publications

References 11 publications

The patient's view of quality in psychiatric outpatient care

The patient's view of quality in psychiatric outpatient care

Psychometric properties of the Quality in Psychiatric Care - Outpatient (QPC-OP) instrument

Service user involvement in nurse education: perceptions of mental health nursing students

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