Patients\' Perception of the Benefits of Pharmaceutical Care Services in the Management of Hypertension in a Tertiary Health Care Facility in Benin City

Erah, Patrick O; Chuks-Eboka, N A

doi:10.4314/tjpr.v7i1.14674

Cited by 12 publications

(14 citation statements)

References 26 publications

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“…Elsewhere, findings by Marquez-Peiro & Perez-Peiro [20] reported that pharmacy personnel unfriendly attitude contributed to patients being unsatisfied with the dispensing process. Erah & Eboka [21] in their study conducted in Benin found out that patients rated the information given by the pharmacist as fair and that the pharmacists involved in patient management only offered basic pharmaceutical services that mainly concentrated on simply supplying the prescribed medicine whereas other pharmaceutical care services were only provided when the pharmacist was prompted by patients' requests. In this study, majority of patients also felt they did not have privacy when interacting with the pharmacy personnel at the dispensary.…”

Section: Pharmacy Personnel and Their Service Attributesmentioning

confidence: 99%

Patients’ Satisfaction with Outpatient Pharmacy Services at the University Teaching Hospital and Ndola Central Hospital in Zambia

Kalungia¹,

Kamanga²

2016

jprm

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Background: Hospital pharmacy services offered at tertiary public hospitals in Zambia have yet to be evaluated from the perspective of the patients they serve. Main Objective: To determine patients' satisfaction with outpatient pharmacy services provided at University Teaching Hospital (UTH) and Ndola Central Hospital (NCH) in Zambia. Design: Cross-sectional descriptive study Setting: University Teaching Hospital and Ndola Central Hospital Participants: Randomly selected patients (N=150) (38% male, 62% female) that were accessing outpatient pharmacy services at both the UTH and NCH. Methodology: A semi-structured interviewer-administered questionnaire consisting closed and open ended questions was used to collect data. Descriptive statistical methods were used to analyze quantitative variables. Open-ended questions were grouped and thematically analyzed. Findings were presented in tables and charts. Results: Only 33% of the patients were satisfied with the pharmacy services whereas majority (61%) were slightly satisfied and 6% of the patients showing dissatisfaction. Comparatively, there was no significant difference in patient's rating of satisfaction with pharmacy services at the two hospitals (p>0.05). Obtaining prescribed drugs, adequacy of medication counselling, patients' age and gender were significantly associated (p<0.05) with patients' satisfaction with pharmacy services at the two hospitals. Non-availability and shortages of most prescribed medicines, lack of privacy and empathy when receiving medication information from the pharmacy personnel at the dispensary, and long waiting time were contributors to patients' dissatisfaction with the pharmacy services at the two hospitals. Conclusions: Majority of patients were only slightly satisfied with outpatient pharmacy services they accessed at UTH and NCH. There remains great need for hospital administrators and pharmacy personnel at the two highest public hospitals to further improve the pharmacy services by addressing the attendant service gaps identified so as to meet the expectations of patients they serve.

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Section: Pharmacy Personnel and Their Service Attributesmentioning

confidence: 99%

Patients’ Satisfaction with Outpatient Pharmacy Services at the University Teaching Hospital and Ndola Central Hospital in Zambia

Kalungia¹,

Kamanga²

2016

jprm

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“…[20,22,33] However in a study conducted in Scotland, [20] although the public was highly in favour of the community pharmacist working in collaboration with other healthcare professionals, they did not perceive the role of the pharmacist to manage chronic conditions as being very important; this service was the least requested. [20] Nevertheless, many studies have shown the importance of the contribution of community pharmacists in the management of chronic conditions including hypertension and cardiovascular disease, [19,23,[34][35][36][37] diabetes, [36][37][38][39] asthma and chronic obstructive pulmonary disease, [40][41][42] osteoporosis, [43] and mental illness [44] to improve patient safety and to provide optimal and cost-effective medication use.…”

Section: Discussionmentioning

confidence: 99%

“…Pharmacists should actively raise awareness about their capabilities in offering extended professional services to provide a quality health service, enabling further development of the pharmacy profession [16,20,21]. Studies have reported that the benefits of extended professional services are improved health outcomes and quality of life, increased cost‐effectiveness, and enhanced adherence to medication use [22–27]. There is a good overall perception of the community pharmacist and a high level of patient satisfaction with the traditional services provided [2,11,28].…”

Section: Introductionmentioning

confidence: 99%

“…[16,20,21] Studies have reported that the benefits of extended professional services are improved health outcomes and quality of life, increased costeffectiveness, and enhanced adherence to medication use. [22][23][24][25][26][27] There is a good overall perception of the community pharmacist and a high level of patient satisfaction with the traditional services provided. [2,11,28] However, this should not limit the pharmacy profession from advancing and continuing to implement new services.…”

Section: Introductionmentioning

confidence: 99%

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Consumer perception of community pharmacist extended professional services

Vella

Grima

Wirth

et al. 2015

Journal of Pharmaceutical Health Services Research

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Objective To assess the perception of Maltese consumers regarding extended professional services for community pharmacists. Methods The self‐administered questionnaire developed by Wirth et al. was formulated into a concise questionnaire consisting of seven Likert scale statements focusing on extended professional services for community pharmacists including; longer pharmacy opening hours, pharmacist accessibility outside pharmacy opening hours, availability of a private consultation area, provision of diagnostic testing, keeping patient medication records, pharmacist–physician collaboration to manage chronic conditions and pharmacist prescribing. The questionnaire was distributed to 824 consumers recruited by random sampling during educational activities organised to promote the role of the community pharmacist in five localities in Malta. The importance given to each statement by the consumers was analysed. Key findings The consumers perceived pharmacist–physician collaboration in the management of chronic conditions (93%) and provision of diagnostic testing (92%) to be the most important extended professional services. Pharmacist prescribing (69%) and pharmacist accessibility outside pharmacy opening hours (68%) were perceived to be the least important. The percentage of consumers who perceived having a private consultation area in the pharmacy, keeping medication records and longer pharmacy opening hours as important was 87%, 83% and 81% respectively. Conclusions Maltese consumers perceive community pharmacist extended professional services as important, particularly pharmacist–physician collaboration in the management of chronic conditions and provision of diagnostic testing.

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“…In another development, the studies of Erah and Chuks-Eboka, 6 noted that patients believed that they will stand a lower chance of developing medication-related problems when they meet with the pharmacists as compared to when they did not. This assertion is thus confirmed by the inference made in this study on the obligatory attitude of patients towards consulting the pharmacy without necessarily being aware of neither the kind of care given by a pharmacist nor the responsibilities of a pharmacist.…”

Section: Discussionmentioning

confidence: 99%

Patients’ Perception of Medication Therapy Management in a Hospital Pharmacy Setting

Rita

Rukeme²

2016

PBJ

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The perception of patients on Medication therapy management (MTM) in a hospital pharmacy setting was investigated. The objectives of study was the determination of the extent to which patients in the Outward Patient Department (OPD) had knowledge of MTM services rendered by pharmacists and their attitude towards MTM services as well as identifying the kind of MTM services rendered by hospital pharmacists to patients. The study employed the survey research design and used a self-developed questionnaire to elicit information from 150 respondents in two government hospitals in Delta State Nigeria. The data analysis employed the use of descriptive (percentages) and inferential (chi-square) statistics at a significant level of P<0.05. Results revealed that patients had limited awareness of the kind of care given by hospital pharmacists.Although patients benefited positively from MTM services, gender and age had no significant (P>0.05) influence on their attitude towards MTM services while educational qualification and disease state had a significant (P<0.05) interaction and influence. It identified drug therapy reviews and patient education on therapy as the kind of MTM services rendered to patients.Patients should be encouraged to seek more knowledge about the relevance of various health care providers in the health sector as this will help improve their attitude and response towards care provided by the various health care professionals.

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Patients\' Perception of the Benefits of Pharmaceutical Care Services in the Management of Hypertension in a Tertiary Health Care Facility in Benin City

Cited by 12 publications

References 26 publications

Patients’ Satisfaction with Outpatient Pharmacy Services at the University Teaching Hospital and Ndola Central Hospital in Zambia

Patients’ Satisfaction with Outpatient Pharmacy Services at the University Teaching Hospital and Ndola Central Hospital in Zambia

Consumer perception of community pharmacist extended professional services

Patients’ Perception of Medication Therapy Management in a Hospital Pharmacy Setting

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