“…Patients and family caregivers consistently report inadequate support and unmet needs during care transitions. They are often unprepared for their self-management role in the next care setting, receive conflicting advice regarding chronic illness management, are often unable to reach an appropriate health care practitioner who has access to their care plan when questions arise, and have minimal input into their care plan (Coleman, 2003;Coleman et al, 2002;Grimmer, Moss, & Gill, 2000;Harrison & Verhoef, 2002;Levine, 1998;vom Eigen, Walker, Edgman-Levitan, Cleary, & Delbanco, 1999;Weaver, Perloff, & Waters, 1998). As a result of inadequate support and guidance offered by the health delivery system, patients and family caregivers are often faced with the task of assuming a substantial role in performing their care coordination activities.…”