Patientenzufriedenheit beim ambulanten/kurzzeitchirurgischen Operieren in einer Praxisklinik

March, Stefanie; Swart, Enno; Robra, Bernt‐Peter

doi:10.1055/s-2006-926868

Cited by 8 publications

(2 citation statements)

References 2 publications

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“…It is noteworthy that perception variables exerted a strong influence on overall satisfactionin both inpatients and outpatients. In the literature review, patient satisfaction was associated with decisionmaking,[ 28 ] clinicians’ communication,[ 29 , 30 ] treatment outcomes, patients’ expectations and therapeutic listening. In the present study, military outpatient valued trust and communication with medical staff.…”

Section: Discussionmentioning

confidence: 99%

Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service

Xue

et al. 2016

PLoS ONE

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BackgroundRelatively few articles have focused on exploring factors influencing soldiers’ overall satisfaction and differences between inpatients’ and outpatients’ satisfaction, particularly in the Chinese army. Elucidating factors influencing military inpatient and outpatient care separately and analyzing their differences may provide more information for the healthsystem.MethodsThe Revised China National Health Service Survey questionnaire was used in the survey. The questionnaire included 5 sections and 32 items concerning demographic, inpatient, and outpatient characteristics and perception variables for both inpatients and outpatients. Bivariate and multivariate techniques were used to reveal relationships between satisfaction and the variables assessed.ResultsOutpatients’ and inpatients’ overall satisfaction rates were 19.0% and 18.5%, respectively. The strongest determinant of outpatients’ satisfaction was satisfaction with doctor’s communication regarding therapeutic regimen followed by length of military service, level of trust in medical staff, and disease severity. Determinants of inpatients’ satisfactionincludedstaff categories, satisfaction with environment, and satisfaction with medical quality.ConclusionThe factors influencing military outpatients’ satisfaction differed from those of inpatients. Exploring the causes of satisfaction and dissatisfaction with military health institutions is important in their fulfillment of their responsibility to maintain soldiers’ health.

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Section: Discussionmentioning

confidence: 99%

Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service

Xue

et al. 2016

PLoS ONE

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“…PSQ-18 was designed using 18 questions to ensure rapid completion (2-3 minutes) [5] and has been used in different recent studies [[9,12] and [18]]. In the current study, this questionnaire was translated to Persian and the content validity was assessed.…”

Section: Discussionmentioning

confidence: 99%

Determinants of patient satisfaction with ophthalmic services

et al. 2011

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BackgroundThis cross-sectional study was conducted during summer 2008 at an academic ophthalmic hospital to assess patient satisfaction with care services and examine the impact of different dimensions on overall satisfaction.FindingsClients of ophthalmic services were selected by systematic random sampling. Overall satisfaction was measured as the primary outcome using a validated patient satisfaction questionnaire (PSQ-18). Different domains were evaluated using PSQ-18 (technical quality, interpersonal manner, communication, financial aspects, time spent for patients, convenience and accessibility); an additional domain, physical setting of the hospital, was evaluated by complementary questions. A general linear model was used to assess the adjusted impact of each quality dimension on the overall satisfaction. Accessibility and technical quality had the strongest association with the overall satisfaction. This regression model could predict an overall satisfaction of 60%.ConclusionsIn comparable settings, if care providers wish to improve the quality of health services from a patients' perspective, they should give priority to improving accessibility and technical quality. Further studies are recommended to discover complementary predictors in formation of overall satisfaction.Previous publicationSome parts of this article are translated form Farsi originally published in Bina Journal of Ophthalmology. (2009; 14 (3): 289-297). The original work is at: http://binajournal.org/index.php/bina/article/view/96.

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Ablauforganisation und Planung

Pandya¹

2012

Ambulantes Operieren

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Patientenzufriedenheit beim ambulanten/kurzzeitchirurgischen Operieren in einer Praxisklinik

Cited by 8 publications

References 2 publications

Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service

Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service

Determinants of patient satisfaction with ophthalmic services

Ablauforganisation und Planung

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