Patient waiting time and satisfaction at a Tertiary Dental School

Motloba, Pagollang; Ncube, Ozias; Makwakwa, L.N.; Machete, Motimedi L

doi:10.17159/2519-0105/2018/v73no6a3

Cited by 8 publications

(8 citation statements)

References 19 publications

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“…Only less than a quarter of the respondents who had visited the dentist in the past 12 months had to wait more than an hour to be seen. These findings are in consonance with those reported for South Africa [22] and Malaysia [23]. The possible reasons for the long waiting time could be due to the fact that Dental Training School is a referral center, easy accessibility makes the clinic vulnerable to self-referral, and there may be a shortage of dental staff.…”

Section: Characteristicsupporting

confidence: 87%

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Factors Influencing Oral Health-Seeking Behaviour among Adult Dental Patients at the Dental Training School, in the Lusaka District of Zambia

Lukulula Enock,

Ronald,

Bassim

2023

Int J Oral Dent Health

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Background:The burden of oral diseases has been identified as one of the major public health problems globally. Like many other African nations, Zambia faces a high burden of oral diseases. This study aimed to identify factors that influence oral health-seeking behaviour among adult dental patients at the Dental Training School in the Lusaka District of Zambia.Methods: This was a cross-sectional study conducted at the Dental Training School in the Lusaka district on 384 adult dental patients (244 females and 140 males) selected using a systematic random sampling method. Data were collected using a modified World Health Organization questionnaire based on Andersen's behavioral model of health service use. The collected data were analyzed using the STATA 15.0 software. Descriptive and inferential statistical analysis was done mostly through frequency, percent (%), and multivariate analysis was conducted using binary logistic regression. Results:The study found that the majority of the participants (81.2%) had oral diseases, and less than half of them (48.2%) had never visited the dentist in the last 12 months. The few participants (27.9%) who visited the dentist only did so when they had pain. Factors that influenced oral healthseeking behavior included being male (p-value = 0.02), being in the age group of 20-29 years (p-value = 0.044), and being unemployed (p-value = 0.011). Conclusion:Most of the study participants did not seek oral health care services despite having dental diseases, and those that visited the dentist only did so when they had pain. Less than half of the study participants cited a lack of money as the main reason for not seeking oral healthcare.

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Section: Characteristicsupporting

confidence: 87%

“…Evidence supports that effective interpersonal communication between the dentist and the patient helps to reduce anxiety about dental treatment and promotes good oral health-seeking behavior [22]. More than half of the participants indicated that the attitude of oral health workers and their past dental experiences were good.…”

Section: Characteristicmentioning

confidence: 95%

Factors Influencing Oral Health-Seeking Behaviour among Adult Dental Patients at the Dental Training School, in the Lusaka District of Zambia

Lukulula Enock,

Ronald,

Bassim

2023

Int J Oral Dent Health

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“…The teaching responsibilities of the midwives increased the consultation times. Another study confirmed that training students increased WTs (Motloba et al 2018 :401). Teaching is one of the responsibilities of the midwives; failure to teach and allow the students to practice can result in poor competence of the graduate.…”

Section: Discussionmentioning

confidence: 80%

Perspectives on waiting times in an antenatal clinic: A case study in the Western Cape

Baron

Kaura

2021

Health SA Gesondheid

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Methods: This study utilised a qualitative methodology with a single case study design with three embedded units of analysis. Purposive sampling was used to recruit the participants. Data were collected through unstructured observation and semi-structured interviews with pregnant women and midwives. Interviews were audio recorded, transcribed and analysed using the framework method. Results:The antenatal clinics had LWTs. The barriers to WTs were related to staff factors, patient factors, operational factors, communication, equipment and infrastructure and other research participant recruitment. Conclusion:The factors that influenced WTs are multifaceted and interrelated. Many of the factors influencing the WTs could be remedied by implementing appropriate workflow strategies, improving communication and increasing equipment availability. The findings can be used to develop waiting time guidelines and improve WTs in the antenatal clinic.

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“…We found that a large number of patients 64.7% felt that they wait too long to see their attending orthodontist. Previous studies have found that waiting time is the single most important factor contributing to patient satisfaction and on whether the patient is likely to be compliant for the following visits [23,24]. As orthodontic treatment requires multiple visits, compliance is a very important factor in determining a successful treatment outcome.…”

Section: Discussionmentioning

confidence: 99%

“…However, for this to work the orthodontist needs to keep strictly to time and the patient too needs to adhere strictly to their appointed time and minimize breakages; patient education is integral. Interventions such as videos, magazines, health talks, visual art and information by oral health personnel in the waiting area have proven to reduce the waiting stress and to improve the waiting experience [23]. Attitude can be moulded prior to starting the treatment and during the initial visits as well as during the bond up appointment through chair side instructions and handing out the relevant patient information sheets.…”

Section: Discussionmentioning

confidence: 99%

Knowledge, attitude and practice of patients towards orthodontic treatment

et al. 2023

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Background Orthodontic treatment is a time-consuming and highly technique-sensitive clinical procedure. A patient's comprehension and compliance with oral hygiene instructions and appliance maintenance are critical to the success of orthodontic treatment. This study was performed to assess the knowledge, attitude and practice of patients seen at government orthodontic clinics in the Federal Territories of Kuala Lumpur and Putrajaya towards orthodontic treatment. Methods A validated, bilingual, self-administered questionnaire comprising fifteen questions across the domains of Knowledge, Attitude and Practice was used and responses were assessed with 3 responses; one correct, one incorrect and one reflecting uncertainty. 507 patients from five orthodontic centres participated in this study. Data was analysed using SPSS. Continuous data was summarised as mean and standard deviation or median and inter-quartile range, as appropriate. Categorical data was summarised as frequency and percentage, then univariable analysis was carried out with Pearson’s chi-square test or Fisher’s exact test, as appropriate. Results The mean age of respondents was 22.5 years (SD ± 2.8). A majority of respondents were female (64.1%) and from the lowest income bracket or B40 group (71%). Overall, for the knowledge domain, a majority of the respondents got all questions correct. 69.4% of patients were aware that incomplete treatment could lead to worsening of their malocclusion. 80.9% of respondents were aware of the need for a retainer upon completion of their orthodontic treatment. For the attitude section, 64.7% felt that they had to wait a very long time to see the orthodontist. In the Practice domain, the majority only got two of the five questions correct. Only 39.8% of respondents made an effort to alter dietary habits all of the time. In general, females and those with tertiary education fared better for all three domains. Conclusions The orthodontic patients in the Federal Territories of Kuala Lumpur and Putrajaya possess good knowledge about their treatment however their attitude and orthodontic related practices need to be improved.

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Patient waiting time and satisfaction at a Tertiary Dental School

Cited by 8 publications

References 19 publications

Factors Influencing Oral Health-Seeking Behaviour among Adult Dental Patients at the Dental Training School, in the Lusaka District of Zambia

Factors Influencing Oral Health-Seeking Behaviour among Adult Dental Patients at the Dental Training School, in the Lusaka District of Zambia

Perspectives on waiting times in an antenatal clinic: A case study in the Western Cape

Knowledge, attitude and practice of patients towards orthodontic treatment

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