Patient Satisfaction with the General Practitioner

Sixma, H.; Spreeuwenberg, Peter; Pasch, Marvin

doi:10.1097/00005650-199802000-00010

Cited by 154 publications

(125 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Age and education are classically associated with satisfaction with health services, and this study corroborated previous findings: higher age and lower education were associated with higher user satisfaction with the health system 11,18,21,22,23 . The main reason for lower prevalence of dissatisfaction among the elderly involves lower expectations and greater resignation in relation to all aspects of life, including health services 11,20,21,22,23 .…”

Section: Discussionsupporting

confidence: 91%

“…Dissatisfaction appeared to be associated with the individual variables age, higher education, unresolved demand, treatment by a FHT located far from the individual's residence, and longer waiting time and the contextual variables low per capita income, fewer primary healthcare units per capita, and higher literacy rate. Since user satisfaction is sensitive to quality of care, related to adequacy in the use of services, and has the capacity to serve as a powerful tool for social and community participation 11,17,18,19,20 , the findings obtained in this cross-sectional study are relevant because they allow administrators and health professionals to develop strategies to improve quality in SUS services.…”

Section: Discussionmentioning

confidence: 99%

“…Furthermore, user satisfaction is known to be sensitive to quality of healthcare and is associated with greater use and appropriateness of services, stronger bonds between patients and healthcare staff, and better treatment adherence 11,12,13 .…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Contextual and individual factors associated with dissatisfaction with the Brazilian Unified National Health System, 2011-2012

et al. 2016

View full text Add to dashboard Cite

User satisfaction is known to be related to quality of healthcare. The aim of this study was to evaluate the influence of contextual and individual factors associated with user dissatisfaction with the Brazilian Unified National Health System (SUS). This was a cross-sectional multilevel study. Data were collected via telephone by the ombudsman's office of the SUS. Telephone numbers were randomly selected from a telephone company database. Health services, socioeconomic, and individual demographic variables were evaluated, in addition to information on the municipalities. The outcome variable was dissatisfaction with the SUS. Hierarchical multilevel logistic regression was used, and 18,673 individuals were contacted. Prevalence of dissatisfaction was 63.4% (95%CI: 62.7-64.1). Unmet demand (OR = 3.66), waiting time > 4 hours (OR = 2.82), and number of Primary Healthcare Units (OR = 0.89) were associated statistically with dissatisfaction. Characteristics of the health teams' work process showed a strong association with dissatisfaction.

show abstract

Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Contextual and individual factors associated with dissatisfaction with the Brazilian Unified National Health System, 2011-2012

et al. 2016

View full text Add to dashboard Cite

show abstract

“…Previous studies in general medical practice show that between 90% and 95% of the variance in patient satisfaction is explained at the patient level, with the remaining 5% to 10% at the doctor or practice level. 32 Although some demographic factors such as the patient's gender and the socio-economic profi le of the area in which the practice was situated, were entered into the regression model, there are many more patient-related factors not considered that may have been relevant (the previous dental history of the patient, level of dental anxiety etc). The type of treatment involved would have also been an important variable, although not included in this study.…”

Section: Strengths and Limitations Of The Studymentioning

confidence: 99%

Patient satisfaction with care by dental therapists

Sun¹,

Burnside²,

Harris³

2010

Br Dent J

View full text Add to dashboard Cite

“…Lastly, to account for patient characteristics, 41 we controlled for gender, age, ethnicity, insurance type, and average Charlson score 42 of the patient panel. As the survey was based on random sampling, panel level characteristics approximate Analysis.…”

Section: Variable Definitionsmentioning

confidence: 99%

Patients Report Better Satisfaction with Part-Time Primary Care Physicians, Despite Less Continuity of Care and Access

et al. 2014

View full text Add to dashboard Cite

BACKGROUND:The growing number of primary care physicians (PCPs) reducing their clinical work hours has raised concerns about meeting the future demand for services and fulfilling the continuity and access mandates for patient-centered care. However, the patient's experience of care with part-time physicians is relatively unknown, and may be mediated by continuity and access to care outcomes. OBJECTIVE: We aimed to examine the relationships between a physicians' clinical full-time equivalent (FTE), continuity of care, access to care, and patient satisfaction with the physician. DESIGN: We used a multi-level structural equation estimation, with continuity and access modeled as mediators, for a cross-section in 2010. PARTICIPANTS: The study included family medicine (n=104) and internal medicine (n=101) physicians in a multi-specialty group practice, along with their patient satisfaction survey responses (n=12,688). MAIN MEASURES: Physician level FTE, continuity of care received by patients, continuity of care provided by physician, and a Press Ganey patient satisfaction with the physician score, on a 0-100 % scale, were measured. Access to care was measured as days to the third nextavailable appointment. KEY RESULTS: Physician FTE was directly associated with better continuity of care received (0.172 % per FTE, p<0.001), better continuity of care provided (0.108 % per FTE, p<0.001), and better access to care (−0.033 days per FTE, p<0.01), but worse patient satisfaction scores (−0.080 % per FTE, p=0.03). The continuity of care provided was a significant mediator (0.016 % per FTE, p<0.01) of the relationship between FTE and patient satisfaction; but overall, reduced clinical work hours were associated with better patient satisfaction (−0.053 % per FTE, p=0.03). CONCLUSIONS: These results suggest that PCPs who choose to work fewer clinical hours may have worse continuity and access, but they may provide a better patient experience. Physician workforce planning should consider these care attributes when considering the role of parttime PCPs in practice redesign efforts and initiatives to meet the demand for primary care services.KEY WORDS: part-time work; continuity of care; access to care; patient satisfaction.

show abstract

Patient Satisfaction with the General Practitioner

Cited by 154 publications

References 36 publications

Contextual and individual factors associated with dissatisfaction with the Brazilian Unified National Health System, 2011-2012

Contextual and individual factors associated with dissatisfaction with the Brazilian Unified National Health System, 2011-2012

Patient satisfaction with care by dental therapists

Patients Report Better Satisfaction with Part-Time Primary Care Physicians, Despite Less Continuity of Care and Access

Contact Info

Product

Resources

About