Patient Satisfaction with Telerehabilitation Assessments for Wheeled Mobility and Seating

Abstract

Wheeled mobility and seating assessments for individuals with mobility impairments living in rural or distant locations are problematic due to the lack of expertise and available resources. The objective of this study was to measure satisfaction based on one's evaluation and prescription as well as comfort level when being evaluated by telerehabilitation (TR). Patient satisfaction data from real-time interactive TR clinical consultations between an expert practitioner located at least 125 miles away and four remote wheelchair clinics set up by the research team were collected and evaluated. The results revealed that there was a statistically significant difference between participants' pre- and postevaluation scores, t(39) = -13.92, p< .05, as well as pre- and postprescription scores, t(39) = -13.15, p < .05. In addition, all mean scores were significantly higher than the scale midpoint of3.5 on a TR survey. The study's findings are consistent with those of previous telemedicine satisfaction studies. Overall, the results indicate a high level of patient satisfaction using TR.

VISYTER: Versatile and Integrated System for Telerehabilitation

“…Upon the delivery appointment of their new wheelchair, participants were asked to fill out a TR survey to evaluate participant satisfaction with the TR service delivery model using VISYTER. 14,15 The survey consisted of seven questions scored using a 6-point Likert scale of 6 ¼ ''completely agree'' to 1 ¼ ''completely disagree.'' Specific criteria for the success of the deployment of the wheelchair and mobility teleconsultation using VISYTER included the ability of the expert practitioner to assess the clients and provide a recommendation of appropriate wheelchair/mobility equipment for the clients; the ability to measure the clients' satisfaction with the TR service; the quality of the video and audio; and the overall quality of the technology in supporting the tele-assessment.…”

Telerehabilitation Needs: A Bidirectional Survey of Health Professionals and Individuals with Spinal Cord Injury in South Korea

“…5,6 The survey on telerehabilitation focused on people with spinal cord injury was designed with 37 questions focused on telemedicine, telerehabilitation, and rehabilitation issues. 7 The The survey questionnaires consist of two types of questions for each group (i.e., people with a disability and health professionals) that focused on ''health monitoring'' and ''remote rehabilitation medicine.''…”

Telehealth delivery of remote assessment of wheelchair and seating needs for adults and children: A scoping review (Preprint)

“…Observational data on either therapist satisfaction with tele-WS assessment only (n=2) [23,28] and/or client satisfaction with tele-WS assessment (n=3) [26] was reported in some studies. Stakeholders whose views were examined (n= 6)…”

“…Service satisfaction was also reported as equivalent between tele-and IP-WS assessment for both wheelchair users [24][25][26] and assessors [24].…”

“…Publication dates were from 1998 to 2010 with 5/13 (39%) of publications occurring in 2010. Research methods employed in the 9 studies were largely exploratory, and some studies used more than one method, including quasi experimental designs (n=8), [21][22][23][24][25][26][27][28][29], case reports (n=2), [30,31] or studies wholly or partly inclusive of qualitative methods exploring stakeholder views about remote wheelchair assessment (n=2) [28,32]. Of those studies comparing tele-and IP-WS assessment, only one study included randomisation [27].…”