Patient satisfaction with telemedicine encounters in an allergy and immunology practice during the coronavirus disease 2019 pandemic

Mustafa, S. Shahzad; Yang, Luanna; Mortezavi, Mahta; Vadamalai, Karthik; Ramsey, Allison

doi:10.1016/j.anai.2020.06.027

Cited by 47 publications

(53 citation statements)

References 7 publications

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“…Telephonic consultations (91%) were frequent in the analysed period. In previous studies in Canada and USA, telephonic consultations were also the main alternative to in-person consultations (36% and 75.9%) [9][10][11]. Yet, in all three studies, the proportion of in-person consultations was much lower (0.2-6.6%) than the one observed in our study (71%) [9][10][11].…”

Section: Discussioncontrasting

confidence: 83%

“…In previous studies in Canada and USA, telephonic consultations were also the main alternative to in-person consultations (36% and 75.9%) [9][10][11]. Yet, in all three studies, the proportion of in-person consultations was much lower (0.2-6.6%) than the one observed in our study (71%) [9][10][11]. However, the previous studies were conducted immediately after the implementation of COVID-19-related restrictions (between March 16 and May 8), while our study was conducted later (May 28 until June 11), in a period when health services were slowly trying to restart usual services.…”

Section: Discussionmentioning

confidence: 93%

“…Studies from Canada and USA reported the experience of allergy/immunology clinics during COVID-19 restrictions [9][10][11]. Both telephone consultations (36-75.9%) and video consultations (17-56.4%) were used as alternatives to in-person visits (0.2-6.6%) [9][10][11]. It is possible that the same pattern occurred in Portugal and Spain, nevertheless these data are not yet available.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The use of remote care during the coronavirus disease 2019 pandemic a perspective of Portuguese and Spanish physicians

Jácome

Pereira

Amaral

et al. 2022

Eur Ann Allergy Clin Immunol

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Section: Discussioncontrasting

confidence: 83%

Section: Discussionmentioning

confidence: 93%

Section: Introductionmentioning

confidence: 99%

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The use of remote care during the coronavirus disease 2019 pandemic a perspective of Portuguese and Spanish physicians

Jácome

Pereira

Amaral

et al. 2022

Eur Ann Allergy Clin Immunol

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“…(2020) In order to consult with a clinician, patients can scan the official QR (Quick Response) code or follow the WeChat public account HNFYSY1904, which directs them to the expert consultation MANN ET AL. (2020) Video-based telemedicine MUSTAFA ET AL. (2020) Telemedicine encounters were completed using the following third-party vendors: Epic Warp (Epic Systems Corp, Verona, Wisconsin); Skype (Skype Communications, Palo Alto, California); FaceTime (Apple Inc, Cupertino, California); and Doximity (Doximity, San Francisco, California), depending on the patient preference.…”

Section: Resultsmentioning

confidence: 99%

Satisfaction with the use of telehealth during COVID-19: An integrative review

Andrews

Berghofer

Long

et al. 2020

International Journal of Nursing Studies Advances

189

141

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Background The novel coronavirus (COVID-19) pandemic has defined 2020 thus far. Businesses, social and religious gatherings, travel, and almost all forms of transportation shut down to halt the spread of COVID-19. People were ordered to quarantine in place, and the world appears to go into a standstill. In the midst of being quarantined people with acute and chronic conditions still require medical care and treatment. An alternative way for people to receive needed health care was necessary. Hence, we saw an unprecedented surge in telehealth. With this unprecedented surge in use of telehealth, there is matter of delivering quality care. Objective Guided by the Donabedian Model, the purpose of this integrative review was to examine current evidence on patient and healthcare provider's satisfaction with the use of telehealth during the COVID-19 pandemic. Design An integrative review of the literature Data sources The literature review was conducted utilizing PubMED, CINAHL, Google Scholar and Cochrane Library databases. Inclusion criteria were studies published from January 2020 to July 11, 2020, published and translated in English language, and studies that evaluated patients and providers satisfaction with the use of telehealth or telemedicine during COVID-19. Eighteen articles were included in this review. Review methods An evaluation matrix was developed to collect data from the included articles. The articles were appraised using Fineout-Overholt & Gallagher-Ford Rapid Critical Appraisal Checklist for Descriptive Studies and Rapid Critical Appraisal of Evidence-Based Practice Implementation or Quality Improvement Projects (Melnyk & Fineout-Overholt, 2015). Authors independently appraised each article using the appropriate appraisal tools. Results Ten of the articles (53%) included were studies conducted in the United States. Sixteen out of 18 studies evaluated patient satisfaction and five studies examined healthcare providers’ satisfaction with the use of telehealth. The majority of telehealth services offered were by subspecialists. Overall, patients and healthcare providers have high level of satisfaction with the use of telehealth during COVID-19 pandemic. Many patients and healthcare providers reported willingness to continue using telehealth after the pandemic. Conclusion This integrative review provided additional evidence on patient and healthcare provider's satisfaction with the use of telehealth. Findings in this review may not be surprising as individuals, healthcare providers, and health systems needed to adopt the use telehealth due to necessity. However, the results for telehealth are promising.

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“… 2 We have also found favorable patient feedback regarding telemedicine in a separate report of our COVID-19 experiences. 4 However, despite their low cancellation rate, we presume Zhu et al canceled all food and drug challenges like our practice did. These are essential diagnostic tools in our specialty, and the majority of these cannot be completed remotely.…”

mentioning

confidence: 70%

Reply to “Appointment characteristics during COVID-19 restrictions: A Canadian allergy/immunology centre perspective”

Ramsey

Mustafa

2020

The Journal of Allergy and Clinical Immunology: In Practice

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Patient satisfaction with telemedicine encounters in an allergy and immunology practice during the coronavirus disease 2019 pandemic

Cited by 47 publications

References 7 publications

The use of remote care during the coronavirus disease 2019 pandemic a perspective of Portuguese and Spanish physicians

The use of remote care during the coronavirus disease 2019 pandemic a perspective of Portuguese and Spanish physicians

Satisfaction with the use of telehealth during COVID-19: An integrative review

Reply to “Appointment characteristics during COVID-19 restrictions: A Canadian allergy/immunology centre perspective”

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