Patient satisfaction with services in outpatient clinics at Mulago hospital, Uganda

Abstract

This study highlights the important findings about outpatient services at Mulago hospital. The sub-optimal satisfaction scores for outpatient care strongly suggest that more could be done to assure that services provided are more patient centered. Significant factors including category of clinic visited, waiting time, costs incurred, accessibility of services and perceived providers' technical competence at this hospital should be explored by the Makerere University College of Health Sciences and Mulago hospital for potential improvements in quality of the health service delivered.

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“…Patient satisfaction is one of the benchmarks by which the quality of health care services is evaluated (1). It is a subjective assessment against one's own expectations, thus providing crucial information on the mismatch of expectations and quality of care received by each individual (2).…”

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