Patient Satisfaction With Quality of Care at the Kingdom of Saudi Arabia

Abstract

BackgroundThe emergency department (ED) is the first contact of many individuals who require acute health services. This study was the first to be conducted among patients in different regions of Saudi Arabia to determine patient satisfaction with emergency healthcare services using the Arabic version of the Echelle de Qualité des Soins en Hospitalisation (EQS-H). MethodologyThis cross-sectional study was conducted among 2,997 patients admitted to the ED in different hospitals in different regions of Saudi Arabia. The study was based on a self-reported questionnaire validated to assess the satisfaction of patients with ED healthcare services called EQS-H. In this study, we used an Arabic version of the questionnaire. Statistical analyses were performed using R version 3.6.3. ResultsThe study was conducted among 2,997 patients (36.7% males and 63.3% females). Regarding region, respondents from the central region represented one-third of the sample (31.7%), followed by respondents from the western, eastern, and southern regions (24.1%, 16.9%, and 14.6%, respectively). Statistical analysis showed that the average percentage score for the clarity of information was significantly higher in the central region than in other regions and was lowest in the eastern region. Individuals aged 26-35 years (B = -2.54 and P < 0.05), male sex (B = -1.63 and P < 0.05), Saudis (B = -3.81 and P < 0.05), longer ED length of stay (LOS) (B = -2.19 and P < 0.001), worse perceived health state, and lower life satisfaction scale scores were significantly associated with lower levels of satisfaction with ED services. Perceived improvement is the strongest predictor of satisfaction. ConclusionModerate satisfaction levels were reported in both the clarity of information domain and relationship with staff domain among patients admitted to EDs in different regions of Saudi Arabia, with better results in the central region.

Awareness of importance of triaging in emergency department in Kingdom of Saudi Arabia

“…Triage helps prioritize treatment based on acute clinical need, however it can lead to long waiting times for some patients with non-urgent conditions, which may in turn affect the patient's satisfaction along with the quality of service delivered. In one study from Saudi Arabia, it was found that waiting time was a significant modifiable risk factor for patient satisfaction [11]. Therefore, it is necessary to understand and assess the knowledge of patients about the triage system, to know if the ED waiting time is a major factor affecting patient decisions about what health care facility to visit in emergency It can be inferred that one strategy to improve the burden on emergency departments is to reduce waiting times for patients with non-emergency conditions.…”

An Ensemble Method for Determining the Importance of Selected Social and Health Factors Affecting the Inpatient Treatment Quality

“…Authors of the paper [36][37][38][39] for example observed patient satisfaction with hospital care from different standpoints in the veterans affairs health care system in USA: racial, ethnic, and gender equity; potential difference between private and state hospitals, quality of nurses work. The considered subject in the papers [40,41] was patient satisfaction with quality of care at the Kingdom of Saudi Arabia.…”

Arabic Translation and Psychometric Validation of PROMIS General Life Satisfaction Short Form in the General Population

“…All of these facilitate the process of shared decision making, which is considered a key element of patient-centred care [15,16]. In fact, multiple studies have reported improved QOL, better patient and clinician satisfaction and better treatment outcomes through shared decision making [15,17,18].…”