Patient Satisfaction with Psychiatric Services: A Survey at a Nigerian Federal Teaching Hospital

Abstract

Background: Patient satisfaction, a measure of the extent to which a patient is content with the health care which he or she receives from his or her health care provider, is an effective means of evaluating the performance of a hospital leading to service improvement and attraction of more patients. In a country whose leadership currently calls for change of attitude of the citizenry, it is pertinent to assess how this change has been accepted in health institutions, especially among the most stigmatized group of patients, by assessing the latter's level of satisfaction with the quality of services provided. Objectives: The study, carried out over a period of six months (1st May to 30th October, 2016), assessed the satisfaction of patients with the quality of care provided at the psychiatric outpatient department of the Federal Teaching Hospital, Abakaliki, Nigeria. Methods: Data were extracted from eligible participants using a sociodemographic/clinical profile questionnaire and the Charleston Psychiatric Outpatient Satisfaction Questionnaire. Results: 422 patients (53.6% males, 46.4% females) participated. Their mean age was 32.20 ± 11.35 years. Schizophrenia was the commonest diagnosis. The respondents appeared quite satisfied with the quality of services. Satisfaction with the helpfulness of the record officers was topmost in the administrative scale (92.9%) with satisfaction with the amount of time waited to be seen by doctor, the least (76.3%) while on the environmental scale, appearance of the doctor's consulting room was most satisfying (93.4%) and cost of service the least (73.5%). 90.5% were satisfied with the overall quality of service provided How to cite this paper:

Satisfaction of psychiatric inpatients in China: clinical and institutional correlates in a national sample

“…Our findings showed that the overall levels of satisfaction among psychiatric inpatients in China were high, with a mean score of 23.3 out of 25. This satisfaction level, which was measured by a different tool from other studies, is in line with surveys of psychiatric inpatients from other countries, such as India [33], Thailand [34], Finland [35], Israel [36], and Nigeria [37]. It is also consistent with a few local surveys of Chinese samples [24, 25].…”

Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019

“…This study found that having secondary and above level education decreases patient satisfaction score by 1.25 units (β = −1:250, 95% CI (-1.765, -0.735), P = 0:000), which was a similar result with the study done in Nigeria [37] and Mekelle [34]; and this similar result might be because those respondents who had higher education had high expectations of service.…”

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

“…In that definition, it considers that: “Quality evaluation is an approach that ensures that every patient has a diagnostic and therapeutic approach that ensures the best clinical outcomes in accordance with current medical research, at the best cost, the best results in the least iatrogenic risk and greater satisfaction in terms of treatments, results and human interaction within the healthcare system” [ 10 ]. Patient satisfaction will reflect the efficacy of the healthcare system as it measures the perceived quality of the healthcare provided and must therefore be monitored constantly and frequently [ 11 ].…”

“…Due to the nature of medical services, the healthcare industry has a high degree of contact with the patient; researching the factors that affect patient satisfaction plays an important role in the growth of healthcare and in the performance of healthcare providers [ 11 , 12 ]. The findings of such studies are progressively being used by healthcare professionals and regulators to identify and address issues and improve the quality of care [ 13 ].…”

“…The findings of such studies are progressively being used by healthcare professionals and regulators to identify and address issues and improve the quality of care [13]. Patient satisfaction may be measured on the basis of specific contributing factors, such as ease of access, waiting time, facilities and staff services, pre-testing of the transfer of information, physical and psychological distress induced by the examination, interpersonal skills, the humanitarian nature of the staff, the amount of information provided to the patient about his or her condition and the medical staff behaviours are the most important factors in defining patient satisfaction [11,13].…”