Patient satisfaction with primary healthcare services: are there any links with patients’ symptoms of anxiety and depression?

Kavalnienė, Rima; Deksnytė, Aušra; Kasiulevičius, Vytautas; Šapoka, Virginijus; Aranauskas, Ramūnas; Aranauskas, Lukas

doi:10.1186/s12875-018-0780-z

Cited by 38 publications

(32 citation statements)

References 25 publications

(27 reference statements)

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“…Although depressed or anxious patients tend to be less satisfied with their primary care services, trust in healthcare providers, as an attribute of patient satisfaction with healthcare providers, has not been adequately investigated [22]. Moreover, though small to moderate correlations have been found in studies that examined the relationship between patient trust in healthcare providers and different health outcomes, there is evidence of an upward bias in many of these studies [23].…”

Section: Introductionmentioning

confidence: 99%

The relationship between trust in primary healthcare providers among patients with diabetes and levels of depression and anxiety

et al. 2020

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Background Trust in healthcare providers has been shown to improve several clinical and patientreported outcomes. However, its relationship with depression and anxiety has not been investigated among patients with chronic health conditions, such as diabetes. Therefore, the aim of this study was to examine whether trust in primary care physicians among patients with diabetes is associated with their levels of depression and/or anxiety. Method Adult patients (�18 years) with a diagnosis of diabetes, confirmed through their electronic health records, were recruited and interviewed from the primary care clinics of three public hospitals. Patient trust in primary care physicians was assessed using the Health Care Relationship (HCR) Trust scale. Depression and anxiety were assessed using the Patient Health Questionnaire 9-item (PHQ-9) and Generalized Anxiety Disorder 7-item (GAD-7), respectively. Two multiple linear regression analyses were conducted to examine the association of HCR-Trust scores with PHQ-9 and GAD-7 scores controlling for age, sex, Charlson comorbidity index score, education, health literacy, annual income, nationality, duration of illness, and research site. Results The number of patients who agreed to be interviewed was 367. Most of the participants were female (61.54%) and Saudi (92.86%). High HCR-Trust scores were negatively associated with PHQ-9 scores (β =-0.18; 95%

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Section: Introductionmentioning

confidence: 99%

The relationship between trust in primary healthcare providers among patients with diabetes and levels of depression and anxiety

et al. 2020

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“…Satisfaction of patients with health care has been described as the degree to which a patient's desired expectations, goals and or preferences are met by the health care provider and or service [16]. Some studies [17,18] have shown that patients are more likely to take appropriate preventive measures and adhere to their treatment plan if they were satis ed with level of care they were offered. The ndings from our study showed varying level of satisfaction for some of the items on the PSQ-18 and to each of the seven sub scales of the tool by study respondents.…”

Section: Discussionmentioning

confidence: 99%

Patient satisfaction with malaria care among pregnant women and mothers of under 5 children in Ibadan, Southwest Nigeria

Oladimeji¹,

Tsoka-Gwegweni²,

Yaya³

et al. 2020

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Background Patient satisfaction is as an important measure of program assessment and health system performance. In our study, we assessed patient’s satisfaction with malaria care among pregnant women (PW) and mothers of children less than five years of age (MU5) in Ibadan, Nigeria. Methods A cross-sectional design, patient satisfaction with malaria care was assessed among 1,373 participants (818 PW and 555 MU5) with the anti-malarial care they received in a comprehensive hospital in Ibadan, Nigeria. Data on patient satisfaction was obtained using a validated eighteen-item questionnaire (PSQ-18) and analyzed using the standard satisfaction scales and quantitative scores. Results Overall, more than half of the participants (79.5% of PW and 78.8% MU5) were well satisfied with malaria care. The least satisfaction i.e., 41.4% among PW (mean satisfaction score = 3.06±1.2) and 45.1% (mean 3.16±1.3) among MU5 was reported on the clinical technical quality of (Sometimes doctors make me wonder if their diagnosis is correct). Furthermore, general satisfaction (based on satisfactions with technical quality, inter-personal attitude, communication, cost, accessibility or convenience and time spent with the doctor) was inversely associated with parity of PW (OR for PW with one child = 0.51, 95% CI: 0.34-0.75 with reference to pregnant women who have had more than one child) in multivariate analyses. Among MU5, general satisfaction was associated with extreme poverty (OR = for the poorest = 0.30, 95% CI: 0.10-0.90, with reference to the richest). Conclusion Socio economic status plays significant roles in mothers’ satisfaction with health care access, level of care received and most importantly their prospective health seeking behaviour. Important aspect, such as patient’s perception of being well treated by the health care provider should be a key consideration for formulate a patients’ centred strategy to improve malaria cares in Oyo state and Nigeria at large.

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“…Satisfaction of patients with health care has been described as the degree to which a patient's desired expectations, goals and or preferences are met by the health care provider and or service [21]. Some studies [22,23] have shown that patients are more likely to take appropriate preventive measures and adhere to their treatment plan if they were satis ed with level of care they were offered. The need for health systems to effectively deliver various dimensions of care, including patient-centred care is becoming ever more recognized that high-quality medical care, in addition to improved coverage of maternal and child health services, is essential to achieving the Sustainability Goal's goal of reducing maternal and child mortality [24][25][26].…”

Section: Discussionmentioning

confidence: 99%

Satisfaction with malaria care among pregnant women and mothers of under-five years children in Ibadan, Southwest Nigeria

Oladimeji

Tsoka-Gwegweni

Yaya

et al. 2020

Preprint

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BackgroundPatient satisfaction is as an important measure of program assessment and health system performance. In our study, we assessed patient’s satisfaction with malaria care among pregnant women (PW) and mothers of children less than five years of age (MU5) in Ibadan, Nigeria. MethodsA cross-sectional design, patient satisfaction with malaria care was assessed among 1,373 participants (818 PW and 555 MU5) with the anti-malarial care they received in a comprehensive hospital in Ibadan, Nigeria. Data on patient satisfaction was obtained using a validated eighteen-item questionnaire (PSQ-18) and analysed using the standard satisfaction scales and quantitative scores. ResultsMajority of the study respondents were married and within the age group 25-34years. Overall, indecisive satisfaction (mean range of 3.0-3.99) was observed for items 4, 7, 9, 10, 12, 13, and 16 in the PSQ-18 tool. From the satisfaction sub-scales derived, lowest mean score reflecting poor satisfaction (mean 2.96) was observed for the domain ‘time spent with doctor’ among the pregnant women, while in mothers of children aged under five years, poor satisfaction (mean 2.95) was observed for the general satisfaction sub-scale. Results of the multivariate analysis showed that pregnant women in the upper socioeconomic class had statistically significant lower odds of satisfaction (OR: 0.29, 95% CI: 0.10 – 0.84) with the interpersonal way malaria care was provided. Among mothers of children less than five years old, education and socioeconomic status were significant predictors of higher odds of satisfaction with financial aspects of malaria care.ConclusionSocio economic status and one of its indicators, education plays significant roles in mothers’ satisfaction with health care access, level of care received and most importantly their prospective health seeking behaviour. Important aspect, such as patient’s perception of being well treated by the health care provider should be a key consideration for formulate a patients’ centred strategy to improve health care for malaria in malaria endemic settings.

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Patient satisfaction with primary healthcare services: are there any links with patients’ symptoms of anxiety and depression?

Cited by 38 publications

References 25 publications

The relationship between trust in primary healthcare providers among patients with diabetes and levels of depression and anxiety

The relationship between trust in primary healthcare providers among patients with diabetes and levels of depression and anxiety

Patient satisfaction with malaria care among pregnant women and mothers of under 5 children in Ibadan, Southwest Nigeria

Satisfaction with malaria care among pregnant women and mothers of under-five years children in Ibadan, Southwest Nigeria

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