Patient satisfaction with primary health care services in the United Arab Emirates

Margolis, Stephen A; Al-Marzouqi, Sumayya; Revel, T.; Reed, Richard

doi:10.1093/intqhc/mzg036

Cited by 87 publications

(96 citation statements)

References 16 publications

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“…Similarly Hayati et al (2010) did not find any significant differences in patient satisfaction based on patients' nationality 13 . In contrast to our findings, Al-Qahtani et al (2012), Hayati et al (2010) and Margolis et al (2003) showed that level of satisfaction in some aspects was higher for patients with specific sociodemographic variables such as educational level and economic status 13,19,24 . Similar to the literature results verified significant association between patient satisfaction, hospital type and patients' length of stay, whereas other hospital's characteristics did not reveal any significant relation 13,26 .…”

Section: Discussioncontrasting

confidence: 99%

Association between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran

Mohebbifar

Rafiei

Asl

et al. 2017

Bangladesh J Med Sci

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Abstract:Background: In recent years accreditation programs have been developed to assess the quality of care and patient safety in hospitals. Quality is a multidimensional concept with patient satisfaction as one of the important facets. This study aimed to test any relationship between patient satisfaction and hospital accreditation. Material and Methods: A cross-sectional study of seven hospitals in Hamadan, Iran, was conducted in 2013. Patient satisfaction was analyzed through a self-made questionnaire and data on hospitals' accreditation scores were obtained from the Curative Deputy of Hamadan University of Medical Sciences. Statistical analysis was done using SPSS 20. Results: Our research found out a strong relation between satisfaction scores and length of stay, hospital type, human resources condition, information, communication and education, medical equipment and physical structure, accessibility to clinical services, emotional support, management and coordination of care. Findings also revealed a significant negative association between hospital accreditation and patient satisfaction except for the domain of emotional support. Conclusion: Findings support healthcare managers with helpful information about the variables that are related to patient satisfaction. This understanding will make them capable to meet needs and preferences of patients more effectively. Study also confirmed the importance of developing an accreditation system based on outcome parameters and providing responsive services to patients which can positively impact their satisfaction.

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Section: Discussioncontrasting

confidence: 99%

Association between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran

Mohebbifar

Rafiei

Asl

et al. 2017

Bangladesh J Med Sci

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“…received printed educational materials at some point. Low rates of The Patient satisfaction questionnaire was constructed based on previously used questionnaire from the literature dealing with the benefits of health educational services and patient satisfaction [18][19][20][21][22][23][24][25]. The questionnaire was pre-tested with 5% (less than 20%) of the sample size, using other clinics with similar features in order to avoid repeated enrolment of the same participant.…”

Section: Resultsmentioning

confidence: 99%

Patients’ Satisfaction with Health Education Services at Primary Health Care Centers in Riyadh, KSA

Asiri¹

2013

J Community Med Health Educ

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participants distributed proportionally among the 12 clinics based on the rate of attendees in each clinic per year. As reported from the statistical book of the PSMMC, the big clinics served around 150-135 patients and 90-105 for small clinics, each day. A sample interval of 9 patients for big clinics and 7 for the small one was assumed to enroll AbstractObjectives: The purpose of the study is to assess different aspects of patients' satisfaction in relation to the health education services provided in Primary Health Care centers at a Major Medical Center in Riyadh, Kingdom of Saudi Arabia.Research design and methods: This is a cross-sectional survey targeting attendees of PHC centers at Prince Sultan Military Medical City in Riyadh. A total number of 400 participants were enrolled in this study. Data was collected over a 5 months period (Dec 2012 to April 2013). Results:The overall satisfaction reported with health education services was 68%. One to one education clinic was the most preferred method for delivery of health education. The majority of participants preferred the physician as a health education provider. Conclusions:Findings from this study showed that our participants expressed a positive evaluation of the distinct dimensions of the health education services provided. However, services of health education were poorly attended in this institution. Barriers causing poor attendance were attributed to the shortage of trained health education staff, lack of time for the providers, cost, and misunderstanding for the role of the health educator.

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“…There was more satisfaction in hospitals located in smaller areas. However, studies carried out in Sri Lanka (Senarath et al, 2006), China (Hansen et al, 2008) and the United Arab Emirates (Margolis et al, 2003) suggests that patients who were admitted to hospitals in urban areas showed higher satisfaction.…”

Section: Socio-economic Statusmentioning

confidence: 98%

“…Investigations in the United Arab Emirates (Margolis et al, 2003) and Saudi Arabia (Al-Doghaither, 2004) showed that patients who have a university degree are less satisfied than other patients. All other studies did not show such a relationship between education and satisfaction with health care centers.…”

Section: Literacymentioning

confidence: 99%

The Impact of the Design of Hospitals on Hospital Hoteling, Healing Process and Medical Tourism

Abinama¹,

Jafari²

2015

MAS

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The design of hospitals is extremely important; any person may spend a part of his life in a hospital. Considering human interaction with the environment, psychological aspects of design and their impact on the moods of inpatients and their companions and medical team ergonomics and performance, the process of designing hospitals becomes more complex. The design of operational spaces in hospitals lack appropriate and functional properties in this regard. This paper considers the studies on the role of architecture and appropriate design on increasing the quality of the hospital hoteling, patients' satisfaction, life expectancy and improved healing process, considering the design of spaces for inpatients' companion and medical team. Furthermore, considering the potential and capacity of admitting foreign patients in Iran, the impact of these factors on medical tourism is also investigated. The objective of the present research is applied and is descriptive/analytical that considered various aspects of the problem from different perspectives. The findings of the research show that implementing the above standards in designing hospitals leads to increased satisfaction, improvement in inpatient morale, speedy healing process, and more relaxed patients' family and medical staff. In addition, the impacts of the above items will result in increased medical tourism.

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Patient satisfaction with primary health care services in the United Arab Emirates

Abstract: The significantly higher patient satisfaction in the RIC compared with the RTC was a strong a priori expectation, suggesting that this satisfaction questionnaire is a useful quality assurance tool in this setting.

Cited by 87 publications

References 16 publications

Association between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran

Association between Hospital Accreditation and Patient Satisfaction: A Survey in the Western Province of Iran

Patients’ Satisfaction with Health Education Services at Primary Health Care Centers in Riyadh, KSA

The Impact of the Design of Hospitals on Hospital Hoteling, Healing Process and Medical Tourism

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