Patient Satisfaction with Pharmacist‐Led Collaborative Follow‐Up Care in an Ambulatory Rheumatology Clinic

Hall, Jill; Katz, Steven J.; Cor, M. Ken

doi:10.1002/msc.1160

Cited by 22 publications

(20 citation statements)

References 42 publications

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“…Findings of this review were consistent with those previously reported by Alhusein and Watson [28]. It is probably important for future studies to include patients as panelists who can actively participate in the voting process and selection of the consensus-based quality indicators because patients are the clientele and, in many healthcare systems, satisfaction of the clientele has been considered a high priority [72,73]. It is noteworthy mentioning that priorities might change with time and hence quality indicators might need to be revisited periodically to keep up with changes in priorities and evolution of roles and services that could be played by pharmacists [40][41][42].…”

Section: Discussionsupporting

confidence: 85%

Quality Indicators of Pharmaceutical Care for Integrative Healthcare: A Scoping Review of Indicators Developed Using the Delphi Technique

Shawahna

2020

Evidence-Based Complementary and Alternative Medicine

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Background. Recently, measuring and benchmarking provision of healthcare services has drawn a considerable attention. This scoping review was conducted to identify, describe, and summarize studies in which the Delphi technique was used to develop quality indicators of pharmaceutical care. The study also aimed to identify activities and services that could be used to capture the impact of pharmacist in integrative medicine. Methods. Databases were searched from inception to February 2020 using key terms that were combined using Boolean operators. Studies were included if they were relevant to development of quality indicators of pharmaceutical care with regard to medications or complementary and alternative medicine (CAM) modalities. Full text of the selected studies was imported into EndNote. Studies were screened and data were extracted into a standard extraction form. Results. Data were extracted from 31 studies. Of those, 24 (77.4%) were related to provision of pharmaceutical services relevant to medications and 7 (22.6%) were related to provision of care using CAM modalities. Most of the studies (67.7%) were published in 2010 and beyond. Almost half of the studies (48.4%) originated from the United States, United Kingdom, and Canada. A total of 42 different activities and services that could be used as quality indicators were identified from the studies included in this review. Activities and services were related to history taking, performing reconciliations, identifying and resolving therapy problems, providing collaborative care, designing care plans, optimal performance, and continuing education. Conclusions. Although there is an increasing interest in improving healthcare delivery, quality indicators of pharmaceutical services and those relevant to CAM provision in healthcare facilities adopting the integrated healthcare paradigm are still limited. Future studies are needed to develop validated quality indicators that could be successfully used in measuring and benchmarking quality of services in integrated healthcare facilities.

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Section: Discussionsupporting

confidence: 85%

Quality Indicators of Pharmaceutical Care for Integrative Healthcare: A Scoping Review of Indicators Developed Using the Delphi Technique

Shawahna

2020

Evidence-Based Complementary and Alternative Medicine

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“…Acceptance of pharmacists’ extended roles by physicians and other health care workers has produced significant positive outcomes in patient care in these countries [ 59 , 60 ]. The numerous interventions in medication management reported in these countries demonstrate the high level of trust of pharmacists by the general public in these countries [ 61 ].…”

Section: Discussionmentioning

confidence: 99%

Enhancing pharmacists’ role in developing countries to overcome the challenge of antimicrobial resistance: a narrative review

Sakeena

Bennett²,

McLachlan

2018

Antimicrob Resist Infect Control

136

101

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BackgroundAntimicrobial resistance (AMR) is a global health challenge and developing countries are more vulnerable to the adverse health impacts of AMR. Health care workers including pharmacists can play a key role to support the appropriate use of antimicrobials in developing countries and reduce AMR.ObjectiveThe aim of this review is to investigate the role of pharmacists in the appropriate use of antibiotics and to identify how the pharmacists’ role can be enhanced to combat AMR in developing countries.MethodThe databases MEDLINE, EMBASE, Web of Science and Google Scholar were searched for articles published between 2000 and the end of August 2017 that involved studies on the role of pharmacists in developing countries, the expanded services of pharmacists in patient care in developed countries and pharmacists’ contributions in antimicrobial use in both developed and developing nations.Key findingsIn developing countries pharmacists role in patient care are relatively limited. However, in developed nations, the pharmacists’ role has expanded to provide multifaceted services in patient care resulting in improved health outcomes from clinical services and reduced health care costs. Success stories of pharmacist-led programs in combating AMR demonstrates that appropriately trained pharmacists can be part of the solution to overcome the global challenge of AMR. Pharmacists can provide education to patients enabling them to use antibiotics appropriately. They can also provide guidance to their healthcare colleagues on appropriate antibiotic prescribing.ConclusionsThis review highlights that appropriately trained pharmacists integrated into the health care system can make a significant impact in minimising inappropriate antibiotic use in developing countries. Strengthening and enhancing the pharmacists’ role in developing countries has the potential to positively impact the global issue of AMR.

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“…Patient satisfaction was not significantly different according to age, gender, ethnicity or number of disease states but, satisfaction with the medication therapy management correlated positively with overall patient satisfaction. Hall et al 14 described and compared patient satisfaction with two different types of care: a pharmacist physician collaborative model and a traditional physician model in a rheumatology clinic setting. Patient satisfaction in the collaborative care group was consistently higher across all dimensions.…”

Section: Discussionmentioning

confidence: 99%

Factors associated with patient satisfaction in an outpatient hospital pharmacy

Martínez-López-de-Castro

Álvarez-Payero

Martín-Vila

et al. 2017

Eur J Hosp Pharm

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ObjectiveTo analyse the factors leading to greater satisfaction among patients attending the outpatient hospital pharmacy (OPh).MethodsA cross-sectional study was conducted of patients attending the OPh of a 1250-bed university hospital. A self-administered questionnaire for measuring outpatients' satisfaction was developed. Global satisfaction was measured on a scale of 1 to 10. Indices of perceived quality for accessibility, interpersonal professional–patient relationship and the convenience of the process were modelled through a principal component analysis using varimax rotation. The relationship between the principal components and overall satisfaction was evaluated using regression analysis.ResultsA questionnaire-based survey was conducted between May and June 2015. A total of 509 valid responses (86.9% response rate) were collected from the OPh. The overall satisfaction score was 7.81 (95% CI 7.59 to 8.04). The principal component analysis produced two components that explained 62.1% of the variance. The first component (CP1) contained questions related to the adequacy of the resources and services. The second component (CP2) contained questions about interpersonal professional–patient relationship. An additional unit in the CP2 was associated with a 3.23 increased risk of having higher satisfaction scores, while an increase of an additional unit in CP1 was associated with a 1.93 increased risk of having higher satisfaction scores.ConclusionsOur study shows that the factor which predicts the satisfaction of patients who come to the OPh is the quality of care provided by pharmacists—in particular, information provided, resolution of doubts, personal attention and time devoted to the patient.

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Patient Satisfaction with Pharmacist‐Led Collaborative Follow‐Up Care in an Ambulatory Rheumatology Clinic

Abstract: A collaborative care model can exceed the already high expectations for care of patients with inflammatory arthritis. Our findings support the role of pharmacists using a collaborative care approach to care for patients in rheumatology clinics.

Cited by 22 publications

References 42 publications

Quality Indicators of Pharmaceutical Care for Integrative Healthcare: A Scoping Review of Indicators Developed Using the Delphi Technique

Quality Indicators of Pharmaceutical Care for Integrative Healthcare: A Scoping Review of Indicators Developed Using the Delphi Technique

Enhancing pharmacists’ role in developing countries to overcome the challenge of antimicrobial resistance: a narrative review

Factors associated with patient satisfaction in an outpatient hospital pharmacy

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