Patient satisfaction with nursing care in an Intensive Care Unit measured through the Nursing Intensive-Care Satisfaction Scale (NICSS)

Mir-Tabar, A.; Pardo-Herrera, L.; Goñi-Blanco, A.; Martínez-Rodríguez, M.T.; Goñi-Viguria, R.

doi:10.1016/j.enfie.2023.10.004

Enfermería Intensiva (English ed.)

2024

DOI: 10.1016/j.enfie.2023.10.004

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Patient satisfaction with nursing care in an Intensive Care Unit measured through the Nursing Intensive-Care Satisfaction Scale (NICSS)

A. Mir-Tabar,

L. Pardo-Herrera,

A. Goñi-Blanco

et al.

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Perception of the quality of nursing care and user satisfaction in hospitals in Chile

Mora-Opazo,

Venegas-Mardonez,

Wolferson Wevar

et al. 2024

Salud, Ciencia y Tecnología

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Introduction: the quality of health depends on whether the service offers the desired results. This is related to health services since users base their preferences and experiences to express satisfaction. Nursing is a central being in the perception of quality. Objective: Describe the perception of the quality of nursing care and user satisfaction in hospitals in Chile. Methodology: a study was carried out with a descriptive-cross-sectional, quantitative design. The sample was made up of 111 users over 18 years of age who had been hospitalized for at least one night in a public hospital in Chile. The instrument used was SERVQHOS-E, which measures the perception of users in relation to the quality of nursing care from corporate aspects and a survey that provides opinion data on perceived quality. Results: an average of 3.28±0.81 could be observed in the users' expectations regarding the quality of nursing care and 75.67 % of the users stated that they were very satisfied or satisfied with the nursing care received. Conclusions: the research revealed positive perception of users about the quality of nursing care in Chilean hospitals. Areas for improvement were identified such as communication and waiting times. The data obtained can collaborate in decision-making and improvements in user care in health facilities, guiding possible strategies to guarantee quality and satisfaction

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Perception of the quality of nursing care and user satisfaction in hospitals in Chile

Mora-Opazo,

Venegas-Mardonez,

Wolferson Wevar

et al. 2024

Salud, Ciencia y Tecnología

View full text Add to dashboard Cite

show abstract

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Patient satisfaction with nursing care in an Intensive Care Unit measured through the Nursing Intensive-Care Satisfaction Scale (NICSS)

Cited by 1 publication

References 32 publications

Perception of the quality of nursing care and user satisfaction in hospitals in Chile

Perception of the quality of nursing care and user satisfaction in hospitals in Chile

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