Patient Satisfaction with Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009

Abstract

Background: Patient satisfaction is essential and must be taken into account when decisions are being made about changes and enhancements to services. Objectives: The aim of the current study was to assess patient satisfaction with the medical and nursing services provided to patients admitted to teaching hospitals affiliated to Arak University of Medical Sciences. Materials and Methods: This was a cross-sectional study conducted in 2009. The study population consisted of all patients admitted to the study setting. The instrument consisted of a demographic questionnaire and patient satisfaction questionnaire. Study data were analyzed using Chi-square test, Pearson's and Spearman's rho correlation coefficient. Results: In terms of the medical and nursing care provided, 67% and 69% of the participants were satisfied, respectively. The 'access to opportune nursing care' and 'physician's manner' items received 82.7% and 81.7% of scores, respectively. Satisfaction with medical and nursing care was significantly correlated with the participants' education levels (P < 0.05). Conclusions:The study showed that patient satisfaction was at an average level, therefor policy makers in the organizations should consider customer-based feedback and apply various methods to improve it.

The Impact of the Design of Hospitals on Hospital Hoteling, Healing Process and Medical Tourism

“…Factors related to health service providers such as type of hospital, physical equipment, as well as communication between patients and health professionals also affect the level of patient satisfaction. The extent of this impact was different in various Asian countries (Dayasiri & Lekamge, 2010;Farmahini Farahani et al, 2014).…”

“…In a research in Asia, data was obtained from 33 patients; patient satisfaction was analyzed based on the services provided as well as demographic and psychological variables (Dayasiri & Lekamge, 2010;Farmahini Farahani et al, 2014). The data was obtained through interviews and questionnaires completed by patients and their companions.…”

Healing environment correlated with patients’ psychological comfort: Post-occupancy evaluation of general hospitals

“…63 Furthermore, Farmahini Farahani et al. 64 pointed out that the range of impact of these characteristics was not equal in all countries. This study confirmed the existence of a positive correlation, from Kurdish perspective, between overall patients’ level of satisfaction and the quality of the indoor environment at hospital wards.…”

Patients' satisfaction with humane care in critical care units

“…A review of the literature in Iran indicated that most studies on patient satisfaction were basically conducted in general care. These studies were carried out using tools such as the Patient Satisfaction Instrument,[ 17 ] the Patient Satisfaction with Nursing Care Quality Questionnaire,[ 18 ] and the Patient Satisfaction Questionnaire[ 19 ] that were not specifically related to humane care. Most of the studies on humane approaches were qualitative[ 20 ] and quantitative studies conducted with instruments like the Caring Dimension Inventory,[ 21 ] the Caring Behavior Inventory,[ 22 ] and the Caring Assessment Instrument (Care-Q)[ 23 ] and have only assessed people's perceptions of humane care.…”