Patient Satisfaction with Hospital Health Care Services: Outpatient Settings of Combined Military Hospital Bogra

Munir, Akm Mashiul; Halim, Akm Yunus

doi:10.3329/jafmc.v11i2.39825

Cited by 3 publications

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“…In the present study, the majority of study participants were females (58.8%) and 41.2% of them were male. Similar results were reported by Munir AK and Halim AK 8 but the results differed from the study by Rao MV et al 9 where study participants were predominantly male. The mean age of the study participants was found to be 43 ± 14.23 years.…”

Section: Discussionsupporting

confidence: 83%

A Study of Satisfaction among Patients visiting Outpatient Department at a Tertiary Care Centre in Delhi

Kumar¹

2022

IJoPCCM

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Background: Healthcare facilities at any point comprises different stakeholders and various mechanisms which require constant monitoring and feedback for smooth functioning and improvement in services. Feedback from patients is an important aspect and qualitative feedback is often left out. Hence a study was carried out to find patient satisfaction at a tertiary care hospital. Method: A cross-sectional study was conducted with a pre-designed bilingual questionnaire with a validated scale for measuring patients’ satisfaction among consenting individuals and caretakers of minor patients visiting OPD of a tertiary care hospital during Jun-Jul 2021. Results: Study participants were predominantly females with a mean age of 43 ± 14.23 years. The majority of study participants were found to be satisfied with “all but one parameter” of the scale for the facilities available at the hospital. Only for the overall cleanliness of the toilets, majority of them were not found to be satisfied. Patients who were asked for follow-up were found to be significantly associated with being overall satisfied with the attending doctor (p < 0.05). Conclusion: Patient satisfaction is an important aspect of healthcare, which is often not considered among other parameters. Healthcare facilities, especially tertiary care hospitals need to assess this component of patient care regularly to improve the quality of services being delivered.

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Section: Discussionsupporting

confidence: 83%

A Study of Satisfaction among Patients visiting Outpatient Department at a Tertiary Care Centre in Delhi

Kumar¹

2022

IJoPCCM

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“…It is a useful indicator for measuring healthcare services quality 7 . It also captures the voice of the consumers and determines the success of healthcare facilities 8 .…”

Section: Introductionmentioning

confidence: 99%

Levels of Patient Satisfaction Regarding Healthcare Services in Upazila Health Complexes

Chowdhury,

Islam,

Rahman

et al. 2023

Eastern Med. Coll. J.

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Background: Patient satisfaction always influences a person to estimate the quality of their healthcare experiences and maintains a continuous relationship with the physicians. The scope of healthcare services varies from country to country. Methodology: A hospital-based cross-sectional study was conducted to assess the levels of patient satisfaction regarding healthcare services among the 202 patients in the purposively selected Upazilla Health Complexes (UHCs) located in Dhaka, Bangladesh. Results: The mean age of the service receivers was 38.88±12.48 years, more than half (56.9%) were homemakers and had no formal education (32.7%), and they came from lower-income families (83.7%). Two-thirds (65.8%) of the patients have received services from OPD. Above half of the patients (59.0%) were satisfied with the services of the UHCs. The satisfaction with doctors was statistically significant with patient occupation and family income; satisfaction with nurse’s services was significant with patient’s education, occupation, and family income; satisfaction with paramedic services was significant with patient’s age and family income. Satisfaction about treatment, cleanliness, environment, and health services of the UHCs were significant with education. Satisfaction with investigation services was significant with education and family income. The patient’s occupation was also significant with the levels of patient satisfaction. Conclusion: To improve the patient satisfaction proper attention should be given to the cleanliness of the UHCs and informing people about all the services of the UHCs. Eastern Med Coll J. July 2023; 8 (2): 31-38

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“…9 The services being rendered and the healthcare received in the OPD are indicators of the quality of services offered by any hospital. 10 Improvement of patient's care has become a priority for all healthcare service providers for achieving a high degree of patient satisfaction. In contrast to their competitors, good healthcare service delivery also gives enterprises or public trusts the chance to stand out in a cutthroat market.…”

Section: Introductionmentioning

confidence: 99%

Outpatients' Satisfaction on Healthcare Services of a Medical College Hospital in Dhaka

Islam¹,

Hoque²,

Alam³

et al. 2022

ZHSWMCJ

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Background: Patient satisfaction is an effective metric for determining the quality of healthcare services. It serves as concrete proof of the administration's ability to effectively provide healthcare services in hospital settings.Methods: A hospital-based cross-sectional study was carried out to assess the levels of outpatient satisfaction regarding healthcare services among the 137 patients in the purposively selected a tertiary level hospital located in Dhaka, Bangladesh. Results:The mean age of the outpatient was 29.6±13.2 years and more than half (55.5%) from the age groups 18-25 years. The majority of the participants were literate (93.6%) and about half of the patients (48.9%) were students. The mean of the monthly household income was 26109.5±18804.6 BDT. The levels of patient satisfaction regarding the hospital, more than two-thirds of the patients (78.2%) were satisfied. The patient satisfaction was statistically significant with the patient's age group, gender, education and occupation (P<0.05). The levels of satisfaction were satisfactory among the age group 41-65 years (53.6%), males (48.8%), illiterate (55.6%) and homemakers (60.0%). Conclusion:The study findings rendering that most of the patient's satisfaction level was satisfactory. It is necessary to monitor progress continuously in order to determine how sustainable it is.

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Patient Satisfaction with Hospital Health Care Services: Outpatient Settings of Combined Military Hospital Bogra

Cited by 3 publications

References 0 publications

A Study of Satisfaction among Patients visiting Outpatient Department at a Tertiary Care Centre in Delhi

A Study of Satisfaction among Patients visiting Outpatient Department at a Tertiary Care Centre in Delhi

Levels of Patient Satisfaction Regarding Healthcare Services in Upazila Health Complexes

Outpatients' Satisfaction on Healthcare Services of a Medical College Hospital in Dhaka

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