Patient Satisfaction with an Interprofessional Approach to Wound Care in Qatar

Abstract

Background: Patient satisfaction with healthcare services is an important indicator of the patients' confidence in the healthcare system and a significant indicator of the quality of healthcare services delivered. This study assessed the level of patient satisfaction with wound care service delivery at the Hamad General Hospital (HGH) Outpatient Wound Clinic in Doha, Qatar. Methods: To complete this research a cross-sectional study design was conducted to survey patients who received wound care services from an interprofessional team at the HGH in Doha, Qatar from January 2015 to February 2016. Through this data collection method these patients' opinions on the services they received through the interprofessional approach were solicited. A total of 81 respondents completed a client satisfaction questionnaire (CSQ-8), 1 modified to include questions on socio-demographic characteristics. Data collection was completed from December 2015 to March 2016. Results: Overall, results from this study showed that patients were generally satisfied with wound care services delivered by an interprofessional team, as assessed by the CSQ-8. The results revealed favorable ratings of patient satisfaction ranging from 67.9% to 90.1%. Conclusions: Overall, study findings show that patients were mostly satisfied with wound care services and can be improved. A comparison of mean satisfaction scores by subgroups revealed no significant differences worth reporting.

Symptoms and Care Satisfaction in Patients Who Underwent Coronary Artery Bypass Graft Surgery

“…It was found in this study that the patients who developed less wound-related symptoms were more satisfied with the care. Studies have reported that wound-related symptoms that may develop in patients in the postoperative period was associated with the quality of care and thus care satisfaction and patients who did not develop a symptom in their wound site were more satisfied with care (22,42,43). Woundrelated symptoms prolong the recovery process of patients and therefore their time of hospitalization and prolonged hospital stay decrease patients' care satisfaction (44,45).…”

Analyzing patient satisfaction in a rural wound care center

“…Beyond including patients as part of the care decision-making process and taking patient-focused approaches in assessing the success of wound care treatments, the expertise incorporated into the healthcare team is also critical to understanding patient experiences in wound care (Kim et al ., 2013), including expertise from multiple healthcare professions related to wound care. Al-Qahtani (2016) investigated an interprofessional approach to wound care in an interdisciplinary setting at a clinic in Qatar. The research hypothesized that IPC (interprofessional collaboration) leads to higher patient satisfaction.…”