Patient satisfaction surveys and care quality: a continuum conundrum

Hutchinson, Marie; Jackson, Debra

doi:10.1111/jonm.12339

Cited by 2 publications

(3 citation statements)

References 7 publications

(9 reference statements)

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“…For ease of interpretation, anxiety and depression subscale models were reported with reference to categories recommended for clinical screening purposes (21): "non-case" (0-7); "possible case" (8-10), or "probable case" (11)(12)(13)(14)(15)(16)(17). Overall emotional distress, for which no cut-scores have been previously reported, was classified according to the bottom quartile, interquartile, and upper quartile score categories within this population.…”

Section: Hospital Anxiety and Depression Scalementioning

confidence: 99%

“…The link between client satisfaction and quality of care is complex (12), but veterinary client satisfaction has the potential to influence outcomes for all three members of the veterinarian-client-patient relationship. For example, veterinary client satisfaction has been positively associated with client adherence (8), and intention to adhere (13), to veterinarian recommendations, which is likely to impact patient outcomes.…”

Section: Introductionmentioning

confidence: 99%

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The Complex Relationship Between Veterinarian Mental Health and Client Satisfaction

et al. 2020

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A relatively high risk of poor mental health has been described among Canadian veterinarians, but no published studies have explored the impact that veterinarian mental health may have on veterinary clients and patients. In order to investigate the association between veterinarian mental health and veterinary client satisfaction, veterinarians were randomly sampled and recruited throughout southwestern Ontario, Canada, from November, 2017, through January, 2019. Sixty participating veterinarians completed an enrollment survey that included psychometric scales measuring resilience, perceived stress, anxiety, depression, emotional distress, emotional exhaustion, depersonalization, personal accomplishment, burnout, secondary traumatic stress, and compassion satisfaction. Nine hundred and ninety-five companion animal clients of these veterinarians were recruited in-clinic over 2-3 days and completed a post-appointment survey including the Client Satisfaction Questionnaire. The associations between clients' satisfaction scores (as the outcome variable) and each of the veterinarians' mental health measures (as the explanatory variables) were assessed using separate, multilevel, multivariable linear regression models. The associations between client satisfaction and veterinarian mental health measures were non-linear and complex; in several of the models, relatively higher client satisfaction was unexpectedly associated with poor veterinarian mental health states, while lower client satisfaction was associated with mental health scores suggesting wellness. Given that client satisfaction may impact client adherence to medical recommendations, client loyalty, and business income, the association with veterinarian mental health may have broad implications and warrants further investigation.

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Section: Hospital Anxiety and Depression Scalementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Complex Relationship Between Veterinarian Mental Health and Client Satisfaction

et al. 2020

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“…This definition highlights the subjective nature of patient satisfaction. It has therefore been debated whether patient satisfaction should serve stakeholders as an indicator of healthcare quality [ 5 , 6 ]. Presumably objective parameters such as adherence to treatment guidelines may not necessarily be reflected in patient satisfaction which depends on the needs and expectations of patients.…”

Section: Introductionmentioning

confidence: 99%

Satisfaction with radiotherapy care among cancer patients treated in Germany—secondary analysis of a large multicenter study

Fabian,

Rühle,

Domschikowski

et al. 2023

Strahlenther Onkol

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Purpose Patient satisfaction with healthcare has been linked to clinical outcomes and regulatory agencies demand its regular assessment. Therefore, we aimed to investigate patient satisfaction with radiotherapy care and its determinants. Methods This is a secondary analysis of a multicenter prospective cross-sectional study. Eligible cancer patients anonymously completed questionnaires at the end of a course of radiotherapy. The outcome variable was overall patient satisfaction with radiotherapy care measured with a 10-point Likert scaled single-item. Given patient satisfaction was defined for patients scoring ≥ 8 points. Determinants of given patient satisfaction were assessed by univariable and multivariable analyses. A p-value < 0.05 was considered statistically significant. Results Out of 2341 eligible patients, 1075 participated (participation rate 46%). Data on patient satisfaction was provided by 1054 patients. There was a right-skewed distribution towards more patient satisfaction (mean = 8.8; SD = 1.68). Given patient satisfaction was reported by 85% (899/1054) of the patients. Univariable analyses revealed significant associations of lower patient satisfaction with tumor entity (rectal cancer), concomitant chemotherapy, inpatient care, treating center, lower income, higher costs, and lower quality of life. Rectal cancer as tumor entity, treating center, and higher quality of life remained significant determinants of patient satisfaction in a multivariable logistic regression. Conclusion Overall patient satisfaction with radiotherapy care was high across 11 centers in Germany. Determinants of patient satisfaction were tumor entity, treating center, and quality of life. Although these data are exploratory, they may inform other centers and future efforts to maintain high levels of patient satisfaction with radiotherapy care.

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Patient satisfaction surveys and care quality: a continuum conundrum

Cited by 2 publications

References 7 publications

The Complex Relationship Between Veterinarian Mental Health and Client Satisfaction

The Complex Relationship Between Veterinarian Mental Health and Client Satisfaction

Satisfaction with radiotherapy care among cancer patients treated in Germany—secondary analysis of a large multicenter study

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