Patient Satisfaction Survey as a Tool Towards Quality Improvement

Al-Abri, Rashid; Al-Balushi, Amina

doi:10.5001/omj.2014.02

Cited by 510 publications

(450 citation statements)

References 24 publications

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“…As described by Hoe J et al, it is important to identify different types of customer and their needs, followed by identification of the KPI's pertaining to their satisfaction [25]. We also prepared a questionnaire in a way to identify the end user preferences.…”

Section: Discussionmentioning

confidence: 99%

A Comprehensive Approach Towards Quality and Safety in Diagnostic Imaging Services: Our Experience at a Rural Tertiary Health Care Center

Patel

Sindhwani

Gupta

et al. 2017

JCDR

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Introduction: An organization's transformation from implementation of small, distinct Quality Improvement (QI) efforts to complete incorporation of Quality Improvement Program (QIP) into its culture occurs through a process of churning the foundational elements over time. Aim:To develop a quality culture across the employees, identify measurable indicators and various tools to impart effective quality care and develop a learning culture for continuous quality improvement in the field of imaging services. Materials and Methods:To establish a QIP, the bare minimum requirement started with forming a quality committee. The committee identified the areas of improvement and ascertaining the core principle of Quality Management System (QMS) by having a Quality Manual, Standard Operating Procedures (SOP's), work-instructions, identification and monitoring of quality indicators and a training calendar. Appropriate tools like formatted daily registers, periodic check lists, run charts etc., were developed to collect the data followed by multiple PDSA cycles (Plan, Do, Study and Act) which helped identify the process bottlenecks, followed by implementing solutions and reanalysis.Results: A total of 17 measurable key performance indicators were identified from the four major quality tasks namely Safety, Process Improvement, Professional Outcome and Satisfaction, to assess the performance measures and targets of QIP. Conclusion:Diagnostic services should evaluate how to choose the most appropriate method and develop a comprehensive QIP to meet the needs of the staff and the end users, thus, creating a working environment, where people constitutes the intrinsic value in attaining the ultimate quality and safety.

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Section: Discussionmentioning

confidence: 99%

A Comprehensive Approach Towards Quality and Safety in Diagnostic Imaging Services: Our Experience at a Rural Tertiary Health Care Center

Patel

Sindhwani

Gupta

et al. 2017

JCDR

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“…The correlation between demographic factors such as age, sex, health status, and level of education with consumer satisfaction can also be established in different research tools. Although service providers cannot practically tackle nonmodifiable factors influencing satisfaction, such as demographics, understanding such correlation can help readjust the service provision to adapt more to consumers' background [9] .…”

Section: Introductionmentioning

confidence: 99%

Consumer-oriented evaluation of the service provided by the department of health education and information in Alexandria, Egypt

Wahba

El-Bourgy

Abdel-Gawwad

et al. 2017

EPX

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Background: Assessing consumers' satisfaction with health education services can help in monitoring the quality of provided service and understanding consumers' perceptions and utilization patterns of the service. Materials and Methods: A cross-sectional descriptive study targeting consumers attending the health education sessions provided by Alexandria Department of Health Education and Information (DHEI) at different governmental health facilities and nongovernmental organizations was performed. A simple random sample of 400 participants was interviewed using an interview questionnaire assessing respondents' socioeconomic characteristics, health literacy, attitude toward health education services, and satisfaction with the health education service provided by the DHEI.. Results: Approximately 70% of the consumers' sample showed fair health literacy level. Most of the sample mentioned physicians a credible source of health knowledge followed by 58.8% who selected health education sessions as another trusted health information source. Overall, 90% of the sample was highly satisfied by the service overall. Behavior and skills of the service providers were the most satisfying aspects, whereas health education materials obtained the least satisfaction. Consumers' educational level and healthcare affordability proved to have a significant positive influence on their satisfaction (β=0.307 and 0.191, respectively) whereas occupation and family income showed a significant negative influence (P<0.001). Conclusion:The service provided by Alexandria DHEI is highly satisfying to its target audience mainly in terms of providers and accessibility. Enhancing the technical skills of the department staff through training is highly recommended. The department is also recommended to advocate for the credibility of social workers and health visitors as health educators among the community.

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“…Patient satisfaction is an important performance outcome because it provides a general reflection of program quality and the patient-centric nature of the services provided [10]. Patient satisfaction in the outpatient clinic setting is currently obtained at the individual medical facility level.…”

Section: Patient Satisfactionmentioning

confidence: 99%

Department of Veterans Affairs Amputation System of Care: 5 years of accomplishments and outcomes

Webster¹,

Poorman²,

Cifu³

2014

J Rehabil Res Dev

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Patient Satisfaction Survey as a Tool Towards Quality Improvement

Cited by 510 publications

References 24 publications

A Comprehensive Approach Towards Quality and Safety in Diagnostic Imaging Services: Our Experience at a Rural Tertiary Health Care Center

A Comprehensive Approach Towards Quality and Safety in Diagnostic Imaging Services: Our Experience at a Rural Tertiary Health Care Center

Consumer-oriented evaluation of the service provided by the department of health education and information in Alexandria, Egypt

Department of Veterans Affairs Amputation System of Care: 5 years of accomplishments and outcomes

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