Patient Satisfaction Scores: A Comparison between Internal and Third-Party Measurement Tools

Maghen, R.; Pascual, R.; Trombley, L.E.

doi:10.1016/j.jada.2011.06.210

Cited by 1 publication

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Hospitals, patients and third-party organizations are independent of one another. 13 – 15 In People’s Republic of China, third-party investigators refer to investigators who are completely independent of hospitals and government agencies. 16 Third-party investigators are mainly from professional data companies, market consulting companies and academic institutions.…”

Section: Introductionmentioning

confidence: 99%

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China

Ke¹,

Jiang²,

Wu³

et al. 2018

PPA

View full text Add to dashboard Cite

BackgroundConflicts between doctors and patients occur in People’s Republic of China each year. Serious negative relationships between doctors and patients are a significant social problem. This study aims to evaluate the satisfaction of inpatients in a tertiary hospital through a third party and analyze the relationship between sociodemographic characteristics and overall satisfaction.Patients and methodsA cross-sectional investigation was conducted to obtain the demographic information and results for 20 items in an inpatient satisfaction questionnaire. A total of 872 inpatients were studied. Descriptive analysis was conducted using SPSS version 22.0 software. Independent sample t-tests and one-way ANOVA were used to compare the mean differences between groups. Multiple linear regression analysis was conducted to study the relationship between different demographic characteristics and overall satisfaction. P-values of <0.05 were considered significant. Matrix analysis was used to predict which of the 20 items had a higher priority for patient satisfaction.ResultsAmong the respondents, valid questionnaires were completed by 872 patients, with a response rate of 94.47% (872/923). The hospital inpatient satisfaction score was 84.92±10.34. Among the sociodemographic characteristics, education status, occupation, annual income, residence and frequency of visits were related to inpatient satisfaction and were statistically significant (P<0.05). However, sex, age and marital status were not significantly different in terms of the inpatient satisfaction score (P>0.05). Multiple linear regression analysis results showed that residence, age, occupation and education status were the factors affecting inpatient satisfaction. In further analyses, diet management, medical expenses, complaint management and hospital environment were in urgent need of improvement.ConclusionThe overall level of inpatient satisfaction with this hospital seems to be acceptable, although areas for improvement remain.

show abstract

Section: Introductionmentioning

confidence: 99%

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China

Ke¹,

Jiang²,

Wu³

et al. 2018

PPA

View full text Add to dashboard Cite

show abstract

Patient Satisfaction Scores: A Comparison between Internal and Third-Party Measurement Tools

Cited by 1 publication

References 0 publications

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China

Contact Info

Product

Resources

About

Patient Satisfaction Scores: A Comparison between Internal and Third-Party Measurement Tools

Cited by 1 publication

References 0 publications

A third-party investigation of inpatient satisfaction with a tertiary hospital in People&rsquo;s Republic of China

A third-party investigation of inpatient satisfaction with a tertiary hospital in People&rsquo;s Republic of China

Contact Info

Product

Resources

About

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China