Patient satisfaction rating scales v. patient-related outcome and experience measures

Measuring parents’ perspective on continuity of care in children with special health care needs

“…Recently, Patient Reported Experience Measures have garnered attention for measuring experience of patients interacting with an array of professionals and services within a complex health care system. Patient Reported Experience Measures proved to provide more information than patient satisfaction questionnaires by encouraging the users to describe their actual experience of the care received [11]. A review of the instruments measuring continuity of care showed that most available instruments on continuity of care from patients' perspective are designed to assess this construct in specific adult populations and settings, such as patients with diabetes, cancer, mental health problems, previously hospitalised patients, complex and chronic diseases, people being treated in primary care settings or patients in general regardless of morbidity or care setting [12].…”

Towards an understanding of PREMS and PROMS in COPD

“…PROMs and PREMs are considered alternative ways of richer and more relevant information than patient satisfaction surveys [19].…”

A Patient Reported Experience Measure (PREM) for use by older people in community services

“…However, this approach has been criticised as lacking rigor and providing false reassurance of service quality as service users typically report high levels of satisfaction but may have received poor care [2]. On the other hand, Patient Reported Experience Measures (PREMs) are considered more objective as the questions are designed to encourage the user to describe their actual experience of the care received [3]. Effective intermediate care services are considered an essential mechanism for improving the integration of health and care services for older people [4] and improving outcomes I centred and co- [5].…”