Patient Satisfaction, Nursing, and Radiology: A Review

Werthman, Jennifer A.

doi:10.1016/j.jradnu.2018.08.004

Cited by 4 publications

(3 citation statements)

References 27 publications

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“…In an ethical approach we observe that the health system is a concept that does not take into account the form of ownership (Olusanya, et al, 2010). Some experts consider the private system an alternative to the public system (Alcantara, et al, 2019), and other authors argue that the public system is not in competition with the private system (Olusanya, et al, 2010;Cheol, et al, 2019;Werthman, 2018).…”

Section: Picbe | 790mentioning

confidence: 99%

Romanian customers’ satisfactions regarding private health services

Marin-Pantelescu

Hint

2020

Proceedings of the International Conference on Business Excellence

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Nowadays customers become more concerned about private health services, as performance, innovation and creativity overspread into our lives. Digital health services development in Romania has grown gradually through the acquisition of state-of-the-art equipment as RMN Siemens Magnetom Essenza machine, CT Optima 520 available in Romanian health private clinics. Is the e-health the future of health services in Romania? The answer will be a strong yes. Immunotherapy has revolutionized cancer treatment by leveraging the immune system to fight tumors. The hope is that someday immunotherapy options will exist for all types of tumors. On the other hand, 3-D printing allows the user to create health products specific to the patient, including prosthetics, implants, and airway stents. More than that, Virtual reality/mixed reality applications have become popular in Romanian medical education. Robotic approaches to surgery are less invasive and faster, and are often associated with improved clinical outcomes, such as decreased recovery time and reduced pain. For example, the da Vinci Surgical System translates the surgeon’s hand movements to smaller movements made by the robot inside the body, all visualized via laparoscopy. The da Vinci System has been used on more than 3 million patients globally. The present paper researched the Romanian customers’ satisfactions regarding private health services. The sample size was 400 people, of which 168 males and 232 females, with an average age of 40 years old, all from the urban area, developed standard of living with an average income of 1,500 euro per month. The results have shown that Romanian customers are willing to pay for private health services more than 500 euro per year. Romanian customers had declared in proportion of 68% that are satisfied with the prices of private healthcare networks, in proportion of 79% that are satisfied with the medical services offered by the private healthcare networks. In what it concerns the surgery performed by robots instead of doctors, only 45% customers had declared in the robots favor. Further insights will be discussed in the research paper and concussions will be drawn reflecting the assessment of the Romanian customers’ satisfaction regarding private health services.

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Section: Picbe | 790mentioning

confidence: 99%

Romanian customers’ satisfactions regarding private health services

Marin-Pantelescu

Hint

2020

Proceedings of the International Conference on Business Excellence

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“…Misalnya demo yang dilakukan oleh tenaga medis yang menuntut hak atas pekerjaan mereka. Dengan adanya pemahaman mengenai pelayanan baik terhadap pasien maupun staf, diharapkan kinerja pelayanan rumah sakit akan meningkat dimasa yang akan dating [5]. Meningkatkan kepuasan pasien pada era bisnis adalah tuntutan yang harus dilaksanakan dan diharapkan dapat memberikan sumbangan yang positif bagi pihak rumah sakit.…”

Section: Pendahuluanunclassified

Pelayanan Jasa Keperawatan: Tingkat Kepuasan Pasien pada Unit Rawat Inap Rumah Sakit Umum “dr. Slamet” Garut

Lindayani

2019

BIEJ

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The present study looks at in-patient nursing service at Garut Regional Public Hospital dr. Slamet and patient satisfaction as viewed from the gap between service performance and patient expectations. Using a descriptive approach, the influence of in-patient nursing service on patient satisfaction was analyzed. Research data were collected through observation and questionnaires addressed to the patients. The results of the study lead to a conclusion that patients were satisfied with the in-patient nursing care they received. It is suggested that the hospital improve their responsiveness to patient complaints, provide information in simple and easy to understand language, improve the skills of medical personnel by providing regular education and training, improve patient safety and trust, improve service personnel skills such as knowledge in using disease diagnostic tools, hospitality skills, and communication skills.

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“…The concepts of patient satisfaction gained increasing importance since 1970s. Subsequently, the patients were viewed as active consumers of health services rather than passive recipients, and the patient feedback became an essential area that guided improvements in healthcare services ( 2 ).…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction Among the OPD Attendees at a Secondary Care Hospital in Northern India

Kaur

Kant

Goel

et al. 2022

Journal of Patient Experience

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Patient satisfaction reflects the quality and effectiveness of healthcare. Healthcare services have become more patient-centric in today’s era as patients are viewed as active consumers of healthcare services rather than passive recipients. Measuring patient satisfaction level has become an objective criterion for defining the effectiveness of these services. Feedback from patients makes healthcare services more responsive to the expectations of patients. We conducted a cross-sectional study among 200 OPD attendees of a secondary-care hospital to assess the level of satisfaction. A 5-point Likert scale was used to record the responses. For overall satisfaction with the OPD services, most common responses were “good” or “very-good”, with mean (SD) score of 3.8 (0.77). Majority of the patients were satisfied with facilities such as drinking water and toilets, and with consultation time provided by the doctors. The patients were not satisfied with the time taken at the registration window and behavior of other hospital employees. This highlights the importance of reorientation training on communication and interpersonal skills for all categories of healthcare staff.

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Patient Satisfaction, Nursing, and Radiology: A Review

Cited by 4 publications

References 27 publications

Romanian customers’ satisfactions regarding private health services

Romanian customers’ satisfactions regarding private health services

Pelayanan Jasa Keperawatan: Tingkat Kepuasan Pasien pada Unit Rawat Inap Rumah Sakit Umum “dr. Slamet” Garut

Patient Satisfaction Among the OPD Attendees at a Secondary Care Hospital in Northern India

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