Patient Satisfaction Measurement

Urden, Linda D.

doi:10.1097/00129234-200209000-00006

Cited by 110 publications

(33 citation statements)

References 20 publications

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“…Our results, as well as those of other studies [25][26][27], showed that the CSQ-3 items have a good internal reliability for measuring general satisfaction of parents. A common phenomenon of the surveys evaluating satisfaction, including ours, is to produce highly skewed distribution of the satisfaction towards higher levels of satisfaction [14,16,17,25]. This ceiling effect could have occurred in our study because the range of the four-point Likert scale used with the CSQ-3 was probably not broad enough to detect satisfaction variations among individuals with high levels of satisfaction [29].…”

Section: Discussionmentioning

confidence: 88%

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Factors influencing parent satisfaction with preventive health services for the early detection of speech and language delay in preschool children

Bairati¹,

Meyer²,

Gueye³

et al. 2011

OJPM

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The aim of this study was to identify parent and child characteristics which could influence parent satisfaction with preventive health services designed to detect preschool children with speech and language (SL) delay. This study was conducted on 101 children aged 18 to 36 months who participated in an organized SL delay early detection program. Validated instruments were used to assess children's and parents' characteristics. Satisfaction was evaluated using the client satisfaction questionnaire for the three activities of the program: 1) a public information session about SL development, 2) parent training sessions for parents concerned by their child SL development, and 3) a child's SL assessment. Multiple logistic regressions were used to identify all independent factors (p < 0.05) associated with satisfaction and to estimate the odds ratios (OR) for satisfaction. Economically disadvantaged parents were less prone to participate in the first two activities of the early detection program. Older parents were more satisfied with the public information session (OR = 1.33 for 1 year increment; p = 0.001). Distressed parents were less satisfied with both the parent training sessions (OR = 0.28; p = 0.009) and the SL assessment (OR = 0.43; p = 0.046). Parents whose child had health problems at birth were less satisfied with the public information session (OR = 0.14, p = 0.03) and the SL assessment (OR = 0.33, p = 0.036). There is a need to better adapt the delivery of preventive services for the early detection of SL delay, especially for disadvantaged and distressed parents and for those whose child had suffered from health problems at birth.

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Section: Discussionmentioning

confidence: 88%

“…Parent satisfaction with care is a measure of quality of care [12][13][14]. Satisfaction refers to the degree to which parents perceive that the services meet their needs and those of their child.…”

Section: Introductionmentioning

confidence: 99%

Factors influencing parent satisfaction with preventive health services for the early detection of speech and language delay in preschool children

Bairati¹,

Meyer²,

Gueye³

et al. 2011

OJPM

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“…1, 2 It is important for parents to feel that they can communicate with the doctors and neonatal nurse practitioners (NNPs) in the NICU, 3 so that they can understand their baby's condition, participate in medical decision making and care for their baby appropriately. The stress, technology and dynamic intensity of the NICU environment can be barriers to communication between parents and medical providers.…”

Section: Introductionmentioning

confidence: 99%

Improving parent satisfaction: an intervention to increase neonatal parent–provider communication

2009

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Objective:The objective of the study was to assess whether a targeted intervention improved the satisfaction of neonatal parents with primary medical provider communication.Study Design:The study design was a survey assessment of parents in a neonatal intensive care unit regarding their satisfaction with physician and nurse practitioner communication. Serial cohorts were surveyed before and after an intervention, including educating providers about family communication, distributing contact cards to families and showing a poster of providers in the unit.Result:More subjects in the post-intervention cohort (n=33) were satisfied (95%) with provider communication than in the pre-intervention cohort (n=50, 74% P<0.01). Parents who reported talking with a provider in the previous 7 days were more satisfied than parents who did not (P<0.001). After the intervention, fewer families (36 versus 65%) reported a desire for more frequent provider contact (P<0.01).Conclusion:A targeted intervention improved parent satisfaction with provider communication. Improving the quality and quantity of parent–provider communication increased parent satisfaction with communication with their baby's medical providers.

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“…These factors are referred to as “constructs,” and their relationship is complex. 7, 8 Regardless, satisfaction is an important metric to target and directly effects a hospital’s bottom line. Patients may perceive the quality of their care based on their interaction with staff, their environment, continuity of care, communication with their physicians, and wait times, as well as many non-modifiable factors such as socioeconomic status, race, sex, etc.…”

Section: Discussionmentioning

confidence: 99%

The Effect of Web-Based Education on Patient Satisfaction, Consultation Time and Conversion to Surgery

Boudreault¹,

Li²,

Wong³

2016

Annals of Plastic Surgery

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Introduction To evaluate the effect of web-based education on 1) patient satisfaction, 2) consultation times, and 3) conversion to surgery. Methods Retrospective review of 767 new patient consultations seen by 4 university based plastic surgeons, between May 2012 and August 2013. Evaluated to determine the effect a web-based education program has on patient satisfaction and consultation time. A standard 5-point Likert scale survey completed at the end of the consultation was used to assess satisfaction with their experience. Consult times were obtained from the electronic medical record. All analyses were done with Statistical Analysis Software (SAS) version 9.2 (SAS Inc., Cary, NC). A p-value < 0.05 was considered statistically significant. Results Those who viewed the program prior to their consultation were more satisfied with their consultation compared to those who did not (satisfaction scores, mean ± SD: 1.13 ± 0.44 vs. 1.36 ± 0.74; p=0.02) and more likely to rate their experience as excellent (92% vs. 75%; p=0.02). Contrary to the claims of Emmi Solutions, patients who viewed the educational program prior to consultation trended towards longer visits compared to those who did not (mean time ± SD: 54 ± 26 vs. 50 ± 35 mins; p=0.10). More patients who completed the program went on to undergo a procedure (44% vs. 37%; p=0.16), but this difference was not statistically significant. Discussion Viewing web-based educational programs significantly improved plastic surgery patients’ satisfaction with their consultation, but patients who viewed the program also trended towards longer consultation times. While there was an increase in converting to surgical procedures, this did not reach statistical significance.

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Patient Satisfaction Measurement

Cited by 110 publications

References 20 publications

Factors influencing parent satisfaction with preventive health services for the early detection of speech and language delay in preschool children

Factors influencing parent satisfaction with preventive health services for the early detection of speech and language delay in preschool children

Improving parent satisfaction: an intervention to increase neonatal parent–provider communication

The Effect of Web-Based Education on Patient Satisfaction, Consultation Time and Conversion to Surgery

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