Patient Satisfaction In Real-Time: Inpatient Experience Informs Providers and Satisfaction Scores

Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review

“…A total of 24 (27.9%) studies were from the United States of America [ 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 , 26 , 27 , 28 , 29 , 30 , 31 , 32 , 33 , 34 , 35 , 36 , 37 , 38 , 39 ], 15 (17.4%) from the United Kingdom [ 3 , 6 , 40 , 41 , 42 , 43 , 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 ], 8 (9.3%) from Canada [ 53 , 54 , 55 , 56 , 57 , 58 , 59 , 60 ], 6 (6.9%) from the Netherlands [ 61 , 62 , 63 , 64 , 65 , 66 ], 5 (5.8%) from Australia [ 5 ,…”

“…The population sizes for the single studies included in this review ranged from 7 participants [ 40 ] to 2,648,275 [ 38 ]. The majority of studies ( n = 28; 32.5%) were undertaken in general acute hospital inpatient units [ 16 , 17 , 19 , 21 , 22 , 27 , 30 , 31 , 32 , 35 , 36 , 39 , 42 , 44 , 45 , 57 , 64 , 68 , 75 , 76 , 80 , 83 , 85 , 86 , 87 , 89 , 92 , 95 ], while 12 studies (13.9%) were reported more specifically as being set within the Emergency Department [ 23 , 24 , 25 , 29 , 52 , 53 , 59 , 66 , 77 , 79 , 82 , 84 ] and 8 studies (9.3%) were relevant to surgical settings [ 20 , 26 , 28 , 33 , 47 , 58 , 78 , 98 ]. Thirteen studies (15.1%) were undertaken in...…”

“…Of the primary studies, eleven (12.7%) used qualitative methods [ 42 , 43 , 48 , 49 , 53 , 54 , 57 , 68 , 77 , 90 , 98 ], with one of these studies reporting an ethnographic approach [ 90 ]. Fifty-six studies (65.1%) reported using quantitative methods [ 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 , 26 , 27 , 28 , 29 , 30 , 31 , 32 , 34 , 35 , 36 , 37 , 38 , 39 , 44 , 45 , 47 , 52 , 55 , 56 , 58 , 59 , 60 , 64 , 65 , 66 , 67 , 70 , 71 , 72 , 73 , 74 ,…”

“…Regarding the data collection methods, surveys or questionnaires were the most popular method, as reported in 65 (75.5%) studies [ 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 , 26 , 27 , 28 , 29 , 30 , 31 , 32 , 33 , 34 , 35 , 36 , 37 , 38 , 39 , 40 , 41 , 44 , 45 , 46 , 47 , 52 , 54 , 55 , 56 , 58 , 59 , 60 , 64 , 65 , 66 , 67 , 71 , 72 , 73 , 74 , 75 , 76 , 78 , 79 , 80 , 82 , 83 , 84 , 85 ,…”

“…The Hospital Consumer Assessment of Healthcare Providers and Systems tool (HCAHPS) was the most frequently used tool for measuring patient satisfaction, used either in its entirety or parts thereof [ 17 , 19 , 20 , 21 , 24 , 25 , 26 , 27 , 28 , 30 , 32 , 33 , 35 , 39 , 58 ]. Other frequently used tools included Press Ganey surveys for measuring patient satisfaction [ 33 , 38 , 39 , 66 , 68 ] and versions or variations of the 15-item Picker survey [ 45 , 46 , 55 , 75 , 84 ].…”