Patient satisfaction evaluations in different clinic care models: Care stratification under a national demonstration project

Lin, Blossom Yen-Ju; Lin, Cheng Chieh; Lin, Yung Kai

doi:10.1016/j.healthplace.2009.08.008

Cited by 18 publications

(32 citation statements)

References 15 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Patients in the lower income categories perceived they had better access to medical care than patients in the highest income category. The relationships between the sociodemographic characteristics of patients and their different dimensions of satisfaction may help healthcare providers to meet the different needs of patients based on their gender, age and socio-economic status (Abutiheen, 2014;Mercer et al, 2008;Lin et al, 2010).…”

Section: Discussionmentioning

confidence: 99%

“…The correlates of the socio-demographic characteristics of patients with their levels of satisfaction may help healthcare providers to meet the different needs of patients based on their gender, age, socio-economic status and other contextual factors, including the relationships between physician and Science Publications AJAS patient, which have a positive influence on patient satisfaction (Mercer et al, 2008;Lin et al, 2010).…”

Section: Patients' Satisfaction Factorsmentioning

confidence: 99%

See 1 more Smart Citation

Patient Satisfaction in Primary Health Care Centers in Hail City, Saudi Arabia

Alshammari¹

2014

American Journal of Applied Sciences

View full text Add to dashboard Cite

The objectives of this study were to explore the factors contributing to patient Satisfaction in Primary Healthcare Centers (PHCCs) in Hail city, Saudi Arabia. A cross-sectional quantitative survey was conducted using an instrument with valid and reliable properties. Six dimensions of patient satisfaction were identified by factor analysis, with adequate to high levels of internal consistency reliability (Cronbach's alpha = 0.645 to 0.857). The questionnaire was completed by 453 patients attending six PHCCs in June 2013 with an 83.8% response rate. The overall level of patient satisfaction on a scale from 1 to 5 was indicated by a mean score of 3.60 (95% CI = 3.53, 3.67) comparable with a previous survey of patient satisfaction in Hail city, conducted in 1999. The respondents reported their highest level of satisfaction for the quality of the services provided by the doctors and staff. The lowest level of satisfaction was for access to medical care and the availability of doctors. Different sectors of the population city were not equally satisfied with all aspects of the healthcare services they received. Older patients, especially those in the middle income category, were more satisfied with relationships with doctors and staff. The ease of seeing doctors was perceived to be the highest by the older patients, especially those in the lowest income category. Female patients with limited education perceived they received the highest levels of treatment, diagnosis and outcomes. Patients in the lower income categories perceived they had better access to medical care than patients in the highest income category. These relationships may help healthcare providers to meet the different needs of patients based on their gender, age and socio-economic status.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Patients' Satisfaction Factorsmentioning

confidence: 99%

Patient Satisfaction in Primary Health Care Centers in Hail City, Saudi Arabia

Alshammari¹

2014

American Journal of Applied Sciences

View full text Add to dashboard Cite

show abstract

“…Li in a study titled "examination of society satisfaction from health services", after executing the health plan in 2012, concluded that after the reformations were implemented, patient's satisfaction increased; the highest satisfaction was related to clinic services (3.79 out of 5) and the least was related to medication services (3.62 out of 5) (27). In another research, Lin declared that after the reformation implementation, patients and inpatients' satisfaction rates increased, the most of which was related to medical services (28).…”

Section: Discussionmentioning

confidence: 99%

Hospital Managers’ Perception of Recent Health Care Reform in Teaching Hospitals of Qazvin, Iran

Kiaei¹,

Moradi²,

Hasanpoor³

et al. 2015

Biotech Health Sci

View full text Add to dashboard Cite

Background: The main purpose of any government from a healthcare reform is to improve the service quality and raised public satisfaction. Objectives: As the important role of managerial human resources in any organizational changes, this paper tried to examine the point of view of this group about the recent reform in governmental hospitals of Qazvin. Patients and Methods: This cross-sectional study was conducted in January 2015. The statistical population consisted of 50 executive managers of Qazvin teaching hospitals. The data gathering instrument was a research-made questionnaire with approved reliability and validity (α = 0.84). Data analyse was performed in SPSS version 20 using descriptive and analytic statistics (analysis of variance (ANOVA), Pearson correlation test and one sample t-test). Results: A total of 43.2% of managers believed that this reform was a good restrictor for malpractices in healthcare and 31.8% believed that it will not be so useful to improve the society health status. The average score of resource preparation, insurance companies coordination, changing the routine workflows, and finally achieving the goals, had a meaningful difference (P ˂ 0.05) and the average score of these fields were upper than average. Conclusions:The findings showed that based on the managers' point of view, the reform plan was able to achieve its primary goals; however, it could not meet their exceptions in improving the society health status. Therefore, it is necessary to design some interventions for changing this perception.

show abstract

“…Validación de la versión en español del cuestionario PCAS 1 para evaluar la atención primaria de salud Narly Benachi Sandoval, 2 Alejandro Castillo Martínez, 3 Josep M. Vilaseca Llobet, 2 Susanna Torres Belmonte 2 y Ester Risco Vilarasau 2 En las últimas décadas, la visión del proceso salud-enfermedad ha experimentado cambios formidables. Los sistemas de salud de los países han reorientado el manejo de salud de sus poblaciones con el convencimiento de que para mejorar la calidad de la vida es crucial enfocarse en medidas y acciones de prevención, detección y manejo oportuno del riesgo de enfermarse (1)(2)(3)(4)(5)(6)(7)(8)(9).…”

Section: Forma De Citarunclassified

“…Los sistemas de salud de los países han reorientado el manejo de salud de sus poblaciones con el convencimiento de que para mejorar la calidad de la vida es crucial enfocarse en medidas y acciones de prevención, detección y manejo oportuno del riesgo de enfermarse (1)(2)(3)(4)(5)(6)(7)(8)(9). Un hito en estos avances lo constituyó la Conferencia de Alma-Ata, convocada en …”

Section: Forma De Citarunclassified

Validación de la versión en español del cuestionario PCAS para evaluar la atención primaria de salud

Sandoval¹,

Martínez²,

Vilaseca³

et al. 2012

Rev Panam Salud Publica

View full text Add to dashboard Cite

En las últimas décadas, la visión del proceso salud-enfermedad ha experimentado cambios formidables. Los sistemas de salud de los países han reorientado el manejo de salud de sus poblaciones con el convencimiento de que para mejorar la calidad de la vida es crucial enfocarse en medidas y acciones de prevención, detección y manejo oportuno del riesgo de enfermarse (1-9). Un hito en estos avances lo constituyó la Conferencia de Alma-Ata, convocada en Objetivo. Adaptar el cuestionario PCAS (del inglés Primary Care Assessment Survey) al idioma español y determinar su validez y su fiabilidad cuando se trata de identificar las debilidades y las fortalezas que se observan en la atención primaria de salud (APS). Métodos. Estudio de adaptación y validación

show abstract

Patient satisfaction evaluations in different clinic care models: Care stratification under a national demonstration project

Cited by 18 publications

References 15 publications

Patient Satisfaction in Primary Health Care Centers in Hail City, Saudi Arabia

Patient Satisfaction in Primary Health Care Centers in Hail City, Saudi Arabia

Hospital Managers’ Perception of Recent Health Care Reform in Teaching Hospitals of Qazvin, Iran

Validación de la versión en español del cuestionario PCAS para evaluar la atención primaria de salud

Contact Info

Product

Resources

About