Patient satisfaction: care of the elderly

Morle, K.M.F.

doi:10.1111/j.1365-2648.1984.tb00345.x

Cited by 12 publications

(6 citation statements)

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“…The highly positive responses given by family members are interesting in light of the responses given by the residents themselves and the literature on the measurement of patient satisfaction among elderly patients 9 , 21 , 22 . Prior research on patient satisfaction suggests that the elderly express little dissatisfaction with care received.…”

Section: Discussionmentioning

confidence: 99%

Ability of Surrogates To Represent Satisfaction of Nursing Home Residents with Quality of Care

Lavizzo‐Mourey¹,

Zinn²,

Taylor³

1992

J American Geriatrics Society

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Section: Discussionmentioning

confidence: 99%

Ability of Surrogates To Represent Satisfaction of Nursing Home Residents with Quality of Care

Lavizzo‐Mourey¹,

Zinn²,

Taylor³

1992

J American Geriatrics Society

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“…The selection of items and domains chosen for the questionnaire were initially based on a literature search of previously conducted food service satisfaction surveys (Dube et al, 1994;O'Hara, Harper, Kangas, Dubeau, Borsutzky, & Lemire, 1997) and patient satisfaction surveys (Forgan Morle, 1984;Zinn, Lavizzo-Mourey, & Taylor, 1993). A group of residents from a randomly selected LTC facility was then used to generate the initial item pool.…”

Section: Questionnaire Development and Administrationmentioning

confidence: 99%

A Questionnaire to Examine Food Service Satisfaction of Elderly Residents in Long-Term Care Facilities

Lengyel

Smith

Whiting

et al. 2004

Journal of Nutrition For the Elderly

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The purpose of this study was to develop a survey tool for assessing the satisfaction of elderly long-term care (LTC) residents with the meals and food services they receive, as well as to assess quality of life issues related to eating. Food service delivery should be provided in an environment that fosters autonomy, interpersonal relations, and security. The questionnaire was administered as face-to-face interviews with 205 residents (> or = 65 years of age) of 13 LTC facilities in Saskatoon, Saskatchewan, Canada (participation rate = 67%). Residents expressed some concern with food variety, quality, taste, and appearance, and with the posting of menus. Quality of life issues were mostly positive; however, residents were less satisfied with areas related to their autonomy such as food choice and snack availability.

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“…Table 1 lists ten studies that used exploratory methods, along with each study's sample size and source of information, and the technique used to elicit information from patients about components of care (Mauksch 1962;Coser 1962;McGhee 1961;Cartwright 1964;Eardley and Haran 1977;Raphael 1977;Forgan-Morle 1984; Abdellah and Levine 1957; Matthews and Feinstein 1988;Matthews, Feinstein, and Joyce 1989;Matthews, Sledge, and Lieberman 1987;Reynolds 1978). Table 2 presents an outline of major components of care derived from these studies.…”

Section: Exploratory Open-ended Studiesmentioning

confidence: 99%

Can Patients Evaluate the Quality of Hospital Care?

Rubin

1990

Medical Care Review

141

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We have found that patients have distinct opinions about many components of hospital care, but that little recent work has identified those components important to today's patients in the United States. Investigators have constructed reproducible scales to obtain evaluations. Patient evaluations of the interpersonal features of hospital care are influenced by interventions that physicians or nurses identify as "higher" quality of care. We do not know if patient reports and ratings of specific aspects of care accurately reflect the effects of hospital care on health outcomes--the quality standard that public agencies and payers may consider the most important. However, patient evaluations of nursing care and medical care are independently related to patients' overall satisfaction, overall assessments of quality, and intentions to recommend and return to the same hospital. More studies are needed to clarify whether other components of hospital care also contribute to these ratings and intentions and, if so, how much. Nonresponse bias affects patient surveys, making patient ratings of care in each sample more favorable than the population mean; we do not know how this affects conclusions of surveys that compare hospitals or treatments. Few studies have compared how different methods affect the reproducibility and accuracy of patient reports and ratings. Practical issues may be the most important obstacles for users of patient ratings, particularly regarding whether potential users will be able to interpret results and accept them. Finally, no comprehensive instrument or survey method in the published literature has been tested enough to be recommended as a reproducible, accurate, and interpretable quality measure: a few do, however, appear worthy of further testing.

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Patient satisfaction: care of the elderly

Cited by 12 publications

References 0 publications

Ability of Surrogates To Represent Satisfaction of Nursing Home Residents with Quality of Care

Ability of Surrogates To Represent Satisfaction of Nursing Home Residents with Quality of Care

A Questionnaire to Examine Food Service Satisfaction of Elderly Residents in Long-Term Care Facilities

Can Patients Evaluate the Quality of Hospital Care?

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