Patient satisfaction and visiting the doctor: A self-regulating system

Mirowsky, John; Ross, Catherine E.

doi:10.1016/0277-9536(83)90195-8

Cited by 18 publications

(9 citation statements)

References 21 publications

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“…Further, those who stated confidence as reason not to seek medical care did not differ with regard of perceived symptoms or socio-demographic characteristics, which clearly emphasises this finding. We have not been able to identify similar findings in any previous investigation, although it has been shown that the inclination to seek medical care is affected by prior experiences of medical care [14]. Odds ratios.…”

Section: Discussionmentioning

confidence: 56%

A large proportion of Swedish citizens refrain from seeking medical care—lack of confidence in the medical services a plausible explanation?

et al. 2004

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Section: Discussionmentioning

confidence: 56%

A large proportion of Swedish citizens refrain from seeking medical care—lack of confidence in the medical services a plausible explanation?

et al. 2004

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“…The effect of patient dissatisfaction with care on subsequent patient behaviour (such as not keeping medical appointments and underutilizing care or treatment) has been demonstrated in numerous studies, including studies of patients with HIV/AIDS (Taylor & Madrigal, 1998). However it has also been suggested that patient behaviour (such as keeping medical appointments or utilizing treatment) may predict satisfaction (Pascoe, 1983;Thomas & Penchansky, 1984), such that the two have a reciprocal, interactive relationship (Mirowsky & Ross, 1983;Zastowny et al ., 1989). The cross-sectional nature of this study does not allow for any conclusions about causality or temporal interactions between satisfaction and utilization.…”

Section: Discussionmentioning

confidence: 93%

Dissatisfaction with medical care among women with HIV: Dimensions and associated factors

et al. 2003

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Studies have shown that women with HIV/AIDS in the USA are less likely than men to have access to appropriate health care and to utilize services, including the latest antiretroviral drug therapies. One explanation for this underutilization is patient dissatisfaction with medical care. Dissatisfaction with care has been shown to be associated not only with treatment underutilization, but also with discontinuity of care and poor clinical outcomes. Using Patient Satisfaction Questionnaire data from a national cohort of women with HIV, this study examines levels of dissatisfaction across seven established dimensions of care, and uses multivariate analysis to identify patient characteristics associated with these dimensions (N = 1,303). Women were most dissatisfied with access to care and the technical quality of care, and least dissatisfied with financial aspects of care and their providers' interpersonal manner. Women who reported poor health, who had depressive symptomatology, who were not receiving antiretroviral therapy (ART), who had no consistent care providers or who were Hispanic/Latina were more likely to be dissatisfied across most dimensions of care. Implications for enhancing clinical care for women with HIV/AIDS and overcoming barriers to utilization of care and treatment are discussed.

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“…297,[302][303][304] Beyond that, there is consistent evidence that FFS results in higher overall satisfaction. 194,202,205,270,305,306,308 Two studies showed no differences in overall satisfaction between these models. 292,309 Another suggested that the initial evaluations of new enrolees in managed care organisations are judged on preconceived ideas rather than experience, and are modified as the relationship with the new doctor develops.…”

Section: 273mentioning

confidence: 99%

“…Satisfied patients were observed to visit their primary care providers more often, but higher numbers of visits were seen to result in reduced satisfaction. 205 The authors speculated that the reason underlying this relationship is the rising probability that patients' expectations will not be met as the number of visits increases. Patients may become disillusioned, and doctors may seek to deter frequent attendees.…”

Section: Chaptermentioning

confidence: 99%

The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature

Crow

Gage

Hampson

et al. 2002

Health Technol Assess

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Patient satisfaction and visiting the doctor: A self-regulating system

Cited by 18 publications

References 21 publications

A large proportion of Swedish citizens refrain from seeking medical care—lack of confidence in the medical services a plausible explanation?

A large proportion of Swedish citizens refrain from seeking medical care—lack of confidence in the medical services a plausible explanation?

Dissatisfaction with medical care among women with HIV: Dimensions and associated factors

The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature

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