Patient satisfaction and quality of hospital care

Alibrandi, Angela; Gitto, Lara; Limosani, Michele; Mustica, Paolo Fabrizio

doi:10.1016/j.evalprogplan.2023.102251

Cited by 10 publications

(10 citation statements)

References 26 publications

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“…Participants who walked to the PHC center had a higher mean satisfaction score than participants who used public transportation. This finding is supported by a study conducted by (Alibrandi et al, 2023). Furthermore, the participant's perspective that the center is suitably designed for disabled patients was associated with service satisfaction.…”

Section: Discussionsupporting

confidence: 53%

“…In addition, patients who reported enough parking spaces were more satisfied with PHC services. A recent study found that parking space availability is crucial in determining satisfaction since patients' favourability to visit a health center increases if there are available spaces for car parking (Alibrandi et al., 2023). Furthermore, the participant's perspective that the center is suitably designed for disabled patients was associated with service satisfaction.…”

Section: Discussionmentioning

confidence: 99%

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Patient satisfaction with primary health care services and primary health care providers

Alburmawi,

Hamdan,

Shaheen

et al. 2024

Public Health Nursing

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AimTo evaluate patients' satisfaction levels with primary healthcare services and providers in Jordan and assess differences in patients' satisfaction in relation to sociodemographic factors and accessibility to primary healthcare.DesignA descriptive cross‐sectional design was used in this study.SamplingA convenient sampling technique was utilized.MeasuresA 34‐item survey instrument was adopted and distributed to patients in nine primary healthcare centers in Amman in the period between October and December 2022.ResultsA total of 225 patients completed the survey. The mean total score for patient satisfaction with primary healthcare services was 25.22 (SD = 4.13). There were significant differences in satisfaction with services in terms of educational level, visitation reason, mode of transportation, availability of parking, and suitably designed for patients with disabilities. Furthermore, the mean total score for patient satisfaction with primary healthcare providers was 22.85 (SD = 5.86). There were significant differences in relation to visitation reason, mode of transportation, and parking space availability.ConclusionIt is important to improve patient satisfaction in primary healthcare facilities, and the Ministry of Health should implement policies for improving the quality of services provided by primary healthcare.

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Section: Discussionsupporting

confidence: 53%

Section: Discussionmentioning

confidence: 99%

Patient satisfaction with primary health care services and primary health care providers

Alburmawi,

Hamdan,

Shaheen

et al. 2024

Public Health Nursing

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“…In this regard, it is emphasized, among others, the importance of lasting relationships with patients and effective communication. Satisfaction with the quality of services is achieved through, among others: increasing the level of treatment, care and internal service processes Alibrandi et al, 2023;Wang et al, 2021). Particular importance is attached to medical activities and health services, care during and after hospitalization, internal services, including cleaning, storage and provision of hospital clothing and underwear, etc.…”

Section: The Status Of Research On the Quality Of Medical Industry Se...mentioning

confidence: 99%

“…These factors most often describe technical and functional aspects, infrastructure, interaction and atmosphere variables (Zineldin, 2006, p. 61). The factors determining patient satisfaction with the quality of hospital services include: professionalism and competence of medical staff, maintaining cleanliness in and around the hospital, or access to parking lots (Alibrandi et al, 2023). As a complement, the reliability of treatment processes and the speed of response of medical staff can be indicated .…”

Section: The Status Of Research On the Quality Of Medical Industry Se...mentioning

confidence: 99%

Untitled

2024

SPSUTOM

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The objective of the argument in this paper is to attempt at answering the question whether learning and knowledge exchange are the key factors determining online work preferences for Generation Z employees. Design/methodology/approach: The essence of knowledge management is that all knowledge, both explicit and tacit, accumulated by an organization becomes easily accessible to each of its members. This is important for decision-making processes and allows the organization to become more agile. Knowledge management is most often associated with modern information technologies. Thanks to them, streams of various data can be processed and analyzed in many different ways. However, in the literature there is an increasingly common attitude that more attention should be paid not only to the technological but also to the human aspect of knowledge management. The processes of knowledge exchange among employees have been subject to extensive research and studies, yet the recent years have added another thread to the discussion about the matter, i.e. a significant proportion of employees switching to the online work model. Based on the findings of the studies conducted on a group of employees representing Generation Z, the Principal Component Analysis (PCA) technique was applied to organize the factors with the highest relevance for the respondents in online work. Findings: PCA demonstrated that the components recognized as most important were those relating to knowledge transfer and their impact on employee efficiency, and on the other hand employee relations as a factor that supports the learning processes. Research limitations/implications: In order to dwell upon the underlying causes of this situation, it should be recommended to proceed with further in-depth qualitative research. Practical implications: What the research communicates to the organization is that although Generation Z members are aware of the significance of the knowledge transfer and learning processes and they understand the role of peer relations in these processes, they are unable to overcome the social barriers created by the online working system due to lack of appropriate skills. Originality/value: The paper reveals new aspects that play crucial role in shaping Generation Z attitude to online work from one side. On the other hand it also helps to design synthetic tool researching this area in the future.

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“…There is no doubt that quality is a primary concern of patients, and it becomes more critical when talking about healthcare services because they affect not only patient satisfaction but also their healthy life (Alibrandi et al, 2023;Sun et al, 2023). Literature on quality shows that patients view quality differently from different perspectives (Javed et al, 2019;Naqshbandi and Idris, 2012).…”

Section: Quality and Satisfactionmentioning

confidence: 99%

Competitive priorities and engagement: can they be a source of satisfaction? Customer-centered model

Awwad,

Anouze,

Cudney

2023

IJQRM

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PurposeThis study aims to investigate and test the impact of competitive priorities, in terms of quality, speed, dependability, flexibility, cost and patient engagement, on patient satisfaction with healthcare services. It considers patients’ rather than managers’ points of view to collect responses about competitive priorities.Design/methodology/approachThis research employed a cross-sectional survey design to analyze a sample of customers through an empirical study of 488 patients in Qatar’s healthcare service context.FindingsThe confirmatory factor analysis results show that competitive priorities and engagement positively and significantly impact patient satisfaction.Research limitations/implicationsResearchers can use this methodology to explore the role of competitive priorities in different service contexts and sectors. The researchers conducted the study in Qatar; therefore, the results are not generalizable to all healthcare sectors. However, regardless of geographic location, the research approach can be used in healthcare.Practical implicationsManagers can employ the developed scales to diagnose competitive priorities and improve customer service experiences.Originality/valueThe paper is original as it suggests using competitive priorities as a measurement tool for predicting patient satisfaction compared to prior research that mostly measured competitive priorities based on internal perspectives (managers’ perspectives). Further, this paper is original because it depends on the external perspective (customers’ perspective) for the competitive priorities for measuring patient satisfaction.

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Patient satisfaction and quality of hospital care

Cited by 10 publications

References 26 publications

Patient satisfaction with primary health care services and primary health care providers

Patient satisfaction with primary health care services and primary health care providers

Untitled

Competitive priorities and engagement: can they be a source of satisfaction? Customer-centered model

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