Patient satisfaction: A review of issues and concepts

Patient satisfaction with care by dental therapists

“…10,11 However, very little evidence exists in relation to patient reported outcomes of care in relation to the use of skill mix in dental practice, even though this is against a background of a general shift towards consumerism in all aspects of public service. 12 Consumer satisfaction with healthcare has gained widespread recognition as a measure of quality since the publication of the 1983 Management Inquiry and its call for the collation of user opinion, 13 and there is now a common consensus that care cannot be viewed as high quality unless the patient is satisfi ed. 14 Measurement of patient satisfaction is therefore seen as a vital aspect of evaluating the overall quality of care.…”

The health-care experiences of families given the prenatal diagnosis of trisomy 18

“…10,11 For instance, the more a doctor's performance meets a patient's expectations, the more satisfied the patient will be with the services. 12 A summary of 17 reports published between 1984 and 2001 integrated the findings of qualitative studies of expectant families who were prenatally diagnosed with a fetal anomaly or other problem. The review found that while some couples perceived their health-care workers to be both supportive and informative during the decision-making and treatment process, other couples reported their providers as judgmental and misinformed.…”

Phenomenology and its application in medicine

“…Much has been written on patient-centred care (Fulford 1996;Little 2001) but overall patient complaints about particular aspects of their care remain common. In addition, there is no generally accepted and methodologically robust way of measuring patient satisfaction (Sitzia & Wood 1997). By understanding through a phenomenological lens the experience of interacting with healthcare professionals in a clinical setting, a better understanding of these experiences could be achieved and improvements could be made.…”